Job Duties:
- Resolve customer inquiries, complaints, and feedback effectively, ensuring a positive customer experience in all interactions.
- Achieve and exceed key performance indicators (KPIs) as defined by the Contact Center
- Maintain accurate records, keep customer interaction records up-to-date and accurate within the CRM system.
- Actively promote and cross-sell company products and services.
- Maintain positive relationships with colleagues, stakeholders, and contribute to a positive team environment.
- Embrace change, continuously develop skills, and participate in improvement initiatives.
Job Requirements:
- Excellent telephone etiquette
- Resilient, resourceful, displays strong initiative, self-directed and motivated
- Excellent customer service and communication skills
- Strong interpersonal skills
- Health Insurance Certification would be an advantage
How to Apply
Interested candidates kindly send your resume over and
attention to Claire Chu with the position title stated above.
I regret to share that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Morgan McKinley Pte Ltd
Claire Chu Chin Siew
EA Licence
No. 11C5502
Registration No. R1989696
