Job Description:
You will provide quality and personalized one-stop information service for the clinics. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms
Job Responsibilities:
· Answer high-volume inbound calls and respond to inquiries related to day surgery and/or imaging services.
· Manage all dial in booking and WhatsApp/online scheduling.
· Schedule appointments and manage patient records accurately.
· Address patient’s concerns with empathy
· Collaborate with medical staff to resolve issues efficiently.
· Maintain confidentiality in compliance with PDPA regulations.
· Support administrative work and other duties as assigned.
Job Requirements:
· Minimum GCE O Levels with at one year experience in a customer service role.
· Experience in call centre, customer service or healthcare industry will be advantageous
· Excellent team player with strong interpersonal and communication skills
· Customer-oriented and highly adaptable in a dynamic and fast-paced environment
· Proficient in Microsoft Office applications
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
