Key Responsibilities:
Reception Duties:
- Act as the first point of contact for all visitors, clients, and employees, providing a courteous and professional greeting.
- Answer and direct incoming calls, ensuring they are directed to the appropriate department or individual.
- Manage the reception area, ensuring it is tidy, welcoming, and appropriately stocked with necessary materials (e.g., brochures, pens, etc.).
- Schedule and coordinate appointments, meetings, and conference room bookings as required.
- Handle inquiries and provide general information in a timely and efficient manner.
General Administration:
- Provide administrative support to various departments, ensuring smooth day-to-day operations.
- Manage and organize office supplies, ensuring stock levels are maintained and ordering new items as needed.
- Prepare, edit, and proofread correspondence, reports, presentations, and other documents.
- Assist in organizing company events, meetings, and training sessions.
- Maintain filing systems, both electronic and physical, ensuring records are up-to-date and easily accessible.
- Perform data entry and document management tasks in a timely manner.
- Ensure office facilities/equipment (e.g., printers, computers, telephones) are in working order and arrange for maintenance as necessary.
Requirements:
- Minimum 3-5 years of experience in a reception or general administrative role, with at least 2 years of experience working in a banking or financial services environment.
- Strong knowledge of banking operations and financial processes.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with the ability to learn new software tools as needed.
- Familiarity with office equipment (e.g., fax machines, printers, copiers) and basic IT troubleshooting.
- Strong communication skills, both verbal and written, with a professional phone manner.
- Excellent organizational and multitasking abilities, with the capacity to prioritize effectively in a fast-paced environment.
- High attention to detail and the ability to maintain confidentiality at all times.
- Ability to work independently and as part of a team.
- Demonstrated problem-solving abilities and the ability to address issues promptly and effectively.
- Strong customer service orientation with the ability to engage professionally with a diverse range of individuals.
- Proactive attitude with the ability to anticipate needs and take initiative.
EA License Number: 23C1935 | EA Personnel Number: R1551292
