- IT support and programming experience in Windows Servers, IIS, .Net Framework,C#,VB, Asp.Net, PowerShell, Javascript
- Experience in monitoring, tuning and troubleshooting of IIS, .Net Framework related issues.
- Good understanding of server, Operating systems, network, firewalls, Load balancers, Active Directory, Database, etc.
- Good knowledge in ITIL
- Good troubleshooting and communication skills
- Able to work well in a team environment
- Support large scale IT infra environment on 24/7 basis; Ready to work in shifts and standby support
- Providing technical application/architecture support to infra and application teams; Assisting with system integrations and infrastructure
- Identifying and resolving technical issues; support day to day operations
- Provide operational support like shakedown, monitoring the availability of the applications, deployment, system health check, etc
- Attend to incidents and problem resolution within stipulated SLA
- Support SRs and changes; Follow the ITSM process
- Administer and maintain the system; Maintain availability and optimal performance of the systems
- Maintaining and updating technical documents and procedures
- Support and upgrade of software (IIS, .Net Framework, 3rd party monitoring tools, etc)
- Work with the vendor like Microsoft, IBM for upgrades/issues/analysis
- Interface with different stakeholders in the project (security team, customers, infra and application teams)
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