- Leading Asset Management Company
- Vibrant Working Environment
- AWS + Performance Bonus
Responsibilities:
- Oversee the Concierge team to ensure the highest quality of service experience to our guests while maintaining smooth operations.
- Involved in operations and be accountable for the Concierge teams service delivery, provides coaching and advisory to help team members deliver the expected service experience.
- Actively refine the service standards and SOPs; communicate and cascade to team members and our service partner to ensure they are adhered to.
- Ensure counter coverage with review of in-house/outsourced team staffing rosters; stand-in at the counter in the event of staff shortage.
- Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
- Actively curate and deliver training contents to constantly refresh the Concierge team on the SOPs, service best practices and other contents.
- Respond to customer feedback emails, collate feedback register on a monthly basis with recommendations on improvements.
Requirements:
- Min Diploma in any discipline
- 8 to 10 years of relevant concierge experience
- Experience in leading and managing a team
- Experience in premium luxury hospitality establishments e.g. hotels, airlines, Grade A commercial buildings will be an advantage
- Able to conduct stand-up training on service & SOP matters
Working Location: Raffles Place
Working Hours: Mon- Fri 8.30am - 6.00pm
Salary: Up to $5,300 + AWS + VB
To apply, please submit your detailed CV with the following details for faster processing:
- Reason for leaving
- Expected salary
- Earliest availability date
We regret that only short-listed candidates will be contacted shortly.
