- Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.
- The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.
- Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
- Responsible for Information desk activities (including guest queries, information, mail, and messages).
- Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
- Provide general information to customers and guests in a good and helpful manner.
- Identify ways of increasing the Hotel’s overall profitability within the section.
- Know how to explain the hotel and network pricing policy to guests.
- Know how to present the sales pitch for the various network products and hotel services.
- Systematically offer the hotel’s services to guests upon their arrival.
- Strive to implement the Accor Vision and demonstrate active use of the Accor Values
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