- Attend and actively participate in weekly Food and Beverage meetings, and respecting the confidentiality of issues which are discussed in the meetings.
- Managing the services/standards of food and beverage within the restaurant.
- Anticipate the volume of our business by considering the hotel occupancy and community.
- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guests’ satisfaction.
- Ensure that the beverage stocktaking is done in a correct and efficient manner towards the end of month.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and hotel standards and programs.
- Ensure that the customer service standards are followed by all team members and addresses issues as they arise.
- Responsible for the overall achievement of department customer service goals.
- Responsible for staff development and training programs.
- Ensure proper cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant / bar and room service;
- Regular liaison with Engineering, ensuring that maintenance requests are completed quickly, managing guest needs as a priority.
- Coordinate between restaurant and other departments to ensure that preparations for the restaurant operations have been made.
- Assist in the preparation of monthly restaurant reports, key performance indicators and action taken to keep on targets/track.
- Provide management and guidance of outlet ambassadors, namely Restaurant Supervisors and Executives.
- Ensure constant liaison with other departments for special requests.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
- Strive to implement the Sofitel Vision and demonstrate active use of Sofitel Values.
- Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
- Any other such duties that may from time to time be assigned by the Director of Food & Beverage.
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