- Preferably with more with 5 years relevant working experience in the implementation of ServiceNow solution. Candidates with relevant experience in ServiceNow ITSM, IRM, SPM and/or HRSD will be preferred.
- Responsible for implementing solution on ServiceNow
- Review customer’s current business processes and translate to customer pain points
- Configure solution environments to address customer requirements and business issues
- Setup CI/CD pipelines for ServiceNow Production and non-production environments
- Develop reference architecture for ServiceNow integration with WOG services and external internet services
- Conduct POC to validate customer use cases.
- Assist the project management office to assess implementation efforts based on customer use cases
- Develop and maintain necessary project artefacts e.g. SaaS business rules
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