- Manage and document escalated feedback and complaints from policyholders, agency members, regulators, industry bodies, government, and social media.
- Coordinate complaint investigations with relevant departments, agencies, and partners, ensuring timely and accurate responses.
- Analyze investigation reports and provide independent recommendations to management for service resolution.
- Facilitate service recovery actions by collaborating with customers and internal teams.
- Identify areas for process improvement and share findings with relevant departments for further review and changes.
- Propose solutions to prevent recurrence of similar complaints in the future.
- Prepare detailed statistical reports, trend analyses, and ad-hoc reports for senior management.
- Review and update procedure manuals to ensure efficiency and alignment with current practices.
- Lead and manage projects within the complaints management section to improve overall effectiveness.
Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).
Shortlisted candidates will be notified
Data provided is for recruitment purposes only
www.ambition.com.sg
EA Registration Number: R22104385
Business Registration Number: 200611680D. Licence Number: 10C5117
