Responsibilities:
Client Engagement
- Create a fun and impactful client engagement strategy
- Engage with all guests, employees and key stakeholders
- Embed in the FM team a culture of empowerment, engagement and fulfilment.
- Work with relevant parties on space management through data analytics
- Develop client support/feedback initiatives e.g. FAQ
- Build a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely services
Communication
- Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement.
- Liaison with JLL team and client on soft service delivery
- Share regular event and celebration content through client’s internal monitors, blog posts, newsletters and other communication channels.
- Adopt innovative communication strategies
- Champion monthly meetings with stakeholders to enhance relationships
Event Management
- Formulate a monthly/annual calendar of events and implementation plan
- Build and maintain Standard Operating Procedures
- Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
- Providing outstanding customer service and organizing memorable events that exceed client expectations
- Propose ideas to improve event and service quality
- Events reporting and customer feedback survey
- Develop an event planning process that is simple to adopt and implement
- Assist in the coordination of event orders with clients, team and vendors
- Develop and manage the vendor network
Procurement & Vendor Support
- Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
- Assist in the procurement of consumables and services as required
- Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvement plans
- Evaluate vendor performance and adherence to service level agreements.
- Monitor and manage vendor invoices, track expenses, and maintain budgetary control.
Risk Management
- Assist in the event risk management program
- Participate in the disaster recovery and business continuity plans as required
- Follow established escalation procedures and incident reporting procedures
- Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies. Achieve Key Performance Indicators and Service Level Agreement targets.
Compliance and Safety:
- Ensure compliance with relevant regulations, codes, and guidelines for any technical systems.
- Conduct inspections and audits to identify potential hazards and ensure adherence to safety standards.
- Collaborate with appropriate stakeholders to develop and implement emergency response plans and procedures.
- Provide guidance and support for safety training initiatives to promote a culture of safety and awareness.
Budgeting and Reporting:
- Assist in the development and management of the facilities budget.
- Analyze budget variances and recommend cost-saving measures.
- Prepare regular reports on technical operations, maintenance activities, and budgetary spending.
- Maintain accurate records of maintenance activities, equipment, pantry inventory, and warranty information.
