Our client is a top global insurance company. This role involves managing escalated feedback and complaints, analysing trends, and collaborating with teams to resolve issues and improve customer experience.
Key Responsibilities:
- Handle and document feedback and complaints from various sources and touchpoints.
- Oversee investigations of complaints by different departments and partners, ensuring timely and accurate reports.
- Analyse investigation findings and provide management with independent service resolution recommendations.
- Coordinate service recovery actions with customers and relevant teams.
- Identify process improvement opportunities and communicate them for departmental review.
- Propose solutions to prevent recurring complaints and manage disputes involving external parties.
- Prepare and present reports, including statistics, trend analysis, and ad-hoc reports to senior management.
Key Requirements:
- Strong written and verbal communication skills, with bilingual abilities preferred.
- Patient, persevering, and detail-oriented with a meticulous work ethic.
- Effective problem-solving abilities and quick to learn new concepts.
- Minimum 2 years of experience in complaints management or customer service.
- Proficiency in Microsoft Excel, PowerPoint, and familiarity with Lifeasia/CRM tools is a plus.
- A degree in Business Administration/Management; insurance or financial product knowledge is advantageous.
If you have what it takes, please send your resume to [email protected] or click APPLY NOW. For more information, please visit www.ambition.com.sg.
Data provided is for recruitment purposes only. Regrettably, only shortlisted candidates will be notified.
Business Reg No : 200611680D | Licence No : 10C5117 | EA Reg No : R2199023
