Total 3 service centre manager job vacancies in Accounting / Auditing category in Singapore

As part of the Sales & Marketing division of AIA Corporate Solutions for the tied agency distribution channel, this candidate would be responsible for achieving renewal growth via pro-active management of existing corporate accounts in partnership with the servicing Financial Service Consultant (FSC).

Responsibilities

• Ability to achieve the renewal growth targets set for the Agency Channel and other key performance indicators as prescribed by the company;
• To build and maintain a strong business relationship with AIA Financial Services Consultants (FSCs) and their Agency Leaders to conserve and grow existing accounts for corporate insurance;
• Pro-actively sets appointments and personally meets with the Agency Leaders/FSCS during their monthly agency meetings;
• Have the discipline to provide timely and accurate renewal status information and renewal growth data for the purposes of management reporting and sales forecasting is a must;
• Provide timely renewal terms or sales proposal for new lines of cover to FSCs for their existing accounts in accordance to the guidelines on business acceptance, risk management and underwriting profitability;
• Ensure timely and accurate submission of renewal employee data, including placement documentation for billing, and liaising with internal operation team to resolve servicing and operational matters;
• Follow up on outstanding policy premium collection promptly to ensure compliance to internal credit control;
• Ability to pitch and deliver corporate sales presentations jointly with FSCs, as well as able to support and jointly conduct Employee Communication Sessions to the employees of existing corporate customers with the FSC;
• Participates in scheduled sales training and other professional development courses to enhance sales skills and meet the mandatory CPD hours requirement to ensure Fit & Proper;
• Undertake any other projects assigned from time to time such as products/services enhancements and market analysis;
• Collaborate with stakeholders to leverage corporate accounts for increasing individual life sales;
• This position will be based at the AIA Agency Locations, namely Alexandra and Tampines

Job Requirements

• Tertiary degree or diploma or equivalent industry qualifications;
• Candidates with CMFAS M5, M9, HI, BCP, PGI and ComGI certification will have an advantage
• Minimum 3-5 years working experience in sales and marketing in the Employee Benefits / Group Insurance;
• Strong knowledge of Life and Health insurance products;
• Proficient in Microsoft Office Software, especially in Excel and Powerpoint
• Highly organized and with excellent attention to detail.
• Able to work confidently in challenging situations.
• Proactive, independent and able to work with minimum supervision.
• Able to manage multiple tasks simultaneously under deadlines and pressure.
• Able to anticipate potential problems and know when to ask for help.
• A great communicator - via email, by phone and in-person.
• An excellent negotiator, and is resourceful and relentless in trying to get to a solution.
• Meticulous, service oriented and good teammate.
• Possess good written and oral communications skills
• Strong interpersonal skills & relationship-building

Working closely with the Group Internal Audit team, the manager will provide value-adding independent audit services to the Audit Committee, Group Office, senior management and the regulator on the company’s capacity to manage risk and to provide reasonable assurance that the system of internal controls, as designed, is achieving its objectives.

We are looking for an experienced Internal Audit Manager who is able to liaise with AIA key parties such as the Audit Committee, Group Office, senior management and the regulator on the company’s capacity to lead audit projects seamlessly

Responsibilities:

• Plan, lead/support and implement audits within the organization in accordance with the annual audit plan approved by the Group and Local Audit Committee. Ensure that the working papers, draft audit reports and other deliverables meet internal standards and assignments are completed within budgeted time.
• Communicate the results of audits and other assignments via written reports and oral presentations, and provide professional advice and insights in order to enable informed management decisions.
• Build relationship with senior leaders and work with them to contribute and address issues on risk exposures and controls.
• Liaise with external auditors and regulatory inspectors on audit related matters.
• Whenever required and at Group Internal Audit’s request, to undertake audit assignments outside Singapore and also special investigation projects.

Requirements:

• Minimum Bachelor degree in Accounting or Commerce
• Qualified accountant: CA, CPA or equivalent
• Minimum seven years of internal/external audit experience in the insurance, financial or a related industry with supervisory working experience
• Superior knowledge of audit methodologies and audit-related application
• Strong understanding / experience in the insurance industry
• Hands on experience in audit planning and control requirements
• Proven governance and control philosophy
• Hands on experience in data analytics tools, scripting as well as all data analysis and visualisation functions would be an advantage.
• Ability to connect with all levels of management, local and Group, and external parties as appropriate.
• Strong leadership, project management and organisation skills.
• Excellent analytical, written/verbal communication, presentation, interpersonal, and relationship building skills.
• Solid problem solving skills, ability to analyse complex data, identify core issues, investigate, evaluate and reach appropriate conclusions.
• Ability to work under pressure and meet milestones within time, cost and quality constraints.
• Works well in a team environment

In this role, you will provide value-adding independent audit services to the Audit Committee, Group Office, senior management and the regulator on the company’s capacity to manage risk and to provide reasonable assurance that the system of internal controls, as designed, is achieving its objectives.

What you'll be doing:

• Assist in the development of the annual risk-based IT audit plan by assessing the key risks at the Local Business Unit and inputs from Group Office.
• Plan, lead/support and execute IT audits within the organization in accordance with the annual audit plan approved by the Group and Local Audit Committee. Review and co-ordinate the work of the team members and ensure that the working papers, draft audit reports and other deliverables meet internal standards and assignments are completed within budgeted time.
• Build audit relationship with key IT Management via regular interaction so as to be informed of emerging risk issues and other key changes.
• Communicate the results of IT audits and other assignments via written reports and oral presentations and provide professional advice and insights in order to enable informed management decisions.
• Follow-up outstanding audit issues and monitor timely completion of agreed remedial actions by management.
• Build relationship with senior leaders and work with them to contribute and address issues on risk exposures and controls.
• Liaise with external auditors and regulatory inspectors on IT audit related matters.
• Whenever required and at Group Internal Audit’s request, to undertake IT audit assignments outside Singapore.

What we are looking for:

• University graduate in IT or Computer Science or equivalent.
• Minimum 10 years of IT audit or other relevant experience (e.g. IT risk/security management or information security tools implementation experience), preferably with regional experience.
• Certificate holder of Certified Information Systems Security Professional (CISSP) and/or Certified Information Systems Auditor (CISA) and/or Certified Information Security Manager (CISM) with good understanding in IT controls and risks.
• Demonstrable experience in IT infrastructure, Cybersecurity, application control, system development process and/or business continuity management.
• Knowledge and experience in Cloud Computing is an advantage.
• Superior knowledge of audit methodologies and audit-related application.
• Hands on experience in audit planning and control requirements.
• Proven governance and control philosophy.
• Hands on experience in data analytics tools, scripting as well as all data analysis and visualization functions would be an advantage.