Total 2 human resource manager job vacancies in Accounting / Auditing category in Singapore

Job Overview:

We are looking for a skilled Key Account Manager to own and manage the relationships with the most important advertisers within our Export business at our client's platform. In this role, you will be responsible for managing and developing the long term relationships with our top advertisers by and translating a deep understanding of the process and working of these customers and translating this knowledge into an seamless approach to deliver on their requirements and in turn, maximize revenue from these accounts.

The ideal candidate will be experienced in building and maintaining strong relationships with strategic customers. You will be able to identify needs and requirements to promote our client's platform solutions to achieve mutual satisfaction and maximum revenue potential. A knowledge and previous experience of working with these accounts is critical.

The goal is to contribute in sustaining and growing our Export business business to achieve long-term success.

Responsibilities:

• Develop and maintain long terms trusting relationships with a portfolio of top advertisers to ensure they do not churn and move to competing platforms
• Continually acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct solutions are delivered to our top advertisers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by our top advertisers and deal with complaints in an efficient manner to maintain trust and protect revenue
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Manage regular meetings our top advertisers including weekly, monthly and quarterly business reviews
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Priority Skill

Sales Enablement

Required Skills and Experience

• Proven experience as Key Account Manager
• Minimum 5 years or more years of experience in Advertising Technology sales in any online ad platform
• Extensive knowledge of digital marketing solutions
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Outstanding ability in problem-solving and negotiation
• Strong proficiency in Mandarin language as the incumbent will need to handle Mandarin-speaking markets

Responsibilities

• Bring together the right team
• Bring the right people from the company to architect innovative solutions at the client that are tailored to their business needs
• Bring the right people from the growth platforms and operating groups to architect innovative solutions at the client that are tailored to their business needs
• Develop a robust, long-term pipeline of opportunities to ensure the sustainability of company's business at the client over time
• Shape solutions for our clients
• Create opportunities by making the connection between the client’s strategic priorities and the company's offerings, solutions, and people to address these priorities
• Manage client satisfaction and ensure service delivery expectations are met, in line with client expectations
• Lead account planning across the account team
• Work as trusted client advisor
• Create a solid business network within the client and seek opportunities to create connections outside of the client to further enhance relationships (e.g., client to client, cross industry)
• Build and leverage a deep understanding of both the industry and market in which the client operates, as well as an intimate knowledge of the client’s business to influence the client’s business strategies
• Drive profitable sales growth
• Drive financial performance for the account (e.g., sales, revenue and profitability) and run account operations (e.g., EACs, billing, collections, etc.)

Requirements

• Degree in Business Administration or Marketing or equivalent
• Minimum 10 to 15 years of experience Client Account Development an Management in the relevant industry
• Have good solid experience in Sales Pursuit Management, Value Analysis and Prioritization, Financial Analysis and Customer Insights