Total 1 programme director job vacancies in Accounting / Auditing category in Singapore

RESPONSIBILITIES

• Responsible for managing domestic and international client relations, account strategy, trend analysis, and upselling new and existing products for existing clients.
• Maintain a high level of client satisfaction with program costs and service. Maintain and approve client portfolio of revenue and profit projections.
• Primary contact with the corporate client in the administration of the client’s relocation program.
• In collaboration with the policy consulting department research and recommend policy changes as needed to enhance the effectiveness of the client’s relocation program.
• Resolve complex problems for clients to maximize customer satisfaction.
• Facilitation client reporting based on client needs. Plan and conduct client reviews and meetings.
• Identify opportunities to maximize revenue and propose new services and/or increase fees.
• Partner with Domestic and/or Global Relocation Managers, Supply Chain, and Client Finance to achieve client goals by maintaining and measuring metrics through an audit-driven environment.
• Communicate policy changes to the team. Coordinate and lead client update meetings with the operations team.
• Partner with the implementation team and completes designated responsibilities to ensure successful client transition.
• Assist the Relocation Operations training department as requested/as needed.
• This would include mentoring for on-the-job training, employee development, and acting as a subject matter expert. Provides direction and feedback to new team members and constructive performance feedback to management.
• Pull and compile reports per client requests.
• Review and present this information in a consistent format to our corporate clients.

QUALIFICATIONS AND PREFERRED SKILLS

• Minimum 3 years of domestic relocation and/or international assignment management experience, including operational management experience required
• Minimum 3 years of team leadership experience required
• 2-5 years of corporate client or account management experience preferred
• Strong problem-solving and conflict-resolution skills
• Financial/Accounting knowledge preferred
• Excellent oral, written, and presentation communication skills
• Excellent project management skills
• Strong negotiation skills
• Good understanding of business application technology
• Global living/working experience preferred