Our client, a Multinational Technology Company, is seeking an Account Coordinator to support their Global Media Sales team by triaging, assigning, and resolving ticket requests received through internal stakeholders, serving as a point of contact to resolve client and stakeholder escalations related to bulk implementation of search optimizations and feature adoption.
This position is focused on consistent execution excellence, compliance and working collaboratively to solve problems. Success measures include task quality and accuracy, stakeholder satisfaction and performance to SLA.
You will be an integral part of an exclusive partnership with a popular subscription-based streaming service, being at the forefront of advertising via TV space, which is a constantly evolving, growing and pioneer of its kind
Responsibilities:
- Support the Media Planning and Sales Account Team across varying tasks including (and not limited to) pulling data via Yield Analytics (Xandr/Internals’ platform), report builds that increase accessibility and accuracy of supply availability at the campaign and marketplace level.
- Build and provide the Account team with all clients facing reporting requests.
- Work with Ops teams for creative flighting and changes
- Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot and resolve issues.
- Effectively follow process and guidelines
- Review account health and provide optimization recommendations.
- Coordinate with team members to manage daily team workload and schedules.
- Help foster innovation in tools and processes to make the team more effective and efficient.
- Stay up to date with new product releases and reporting functionality.
Requirements:
- Bachelor’s Degree holder in Marketing, Business or relevant field
- At least 6 months - 1 year of experience in an Advertising, Search, Programmatic, Display ecosystem, ideally within Advertising Operations (AdOps); agencies or advertising platforms
- Critical thinker who is organized and can make decisions based on clear priorities.
- Self-motivated, collaborative, strong communicator across the region and one who is not afraid to contribute and take challenges.
- Well-versed in Microsoft365 – Comfortable looking at data, able to use and learn functions such as VLOOKUP & pivot tables.
Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
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