Key Account Manager (Call Centre) | Govt Board | 1 year renewable
1 month ago
Salary: S$4,000 - $4,500
Work duration: till Dec 2025 (Renewable depending on performance and project)
Work location: Clarke Quay / Novena (wor..
- Salary: S$4,000 - $4,500
- Work duration: till Dec 2025 (Renewable depending on performance and project)
- Work location: Clarke Quay / Novena (work in office)
Job Descriptions:
- Support the Project Manager/Director in attaining holistic objectives of the assigned surveys.
- Provide one-stop service to selected respondents to attain survey data timely and accurately.
- To be subject matter expert in survey content, objectives and deliverables.
- Develop a thorough understanding of respondents’ firm operations and processes thus applying this knowledge to collect data effectively.
- Cultivate trust and rapport by addressing concerns and challenges from respondents.
- Conduct survey data collection via outbound calls, email corresponding and personal visits to respondents.
- Communicate with respondents adequately and ensure familiarity is established with new Point of Contacts.
- Accurately compile, record, and input survey data into the system with concise case notes documented.
- Timely reporting to management team and stakeholders.
- Perform any additional duties as assigned.
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