Total 2 customer experience manager job vacancies in Accounting / Auditing category in NPB - Parks North West Branch

This is an exciting opportunity with a highly established firm in the industry. They are looking for an experience Key Account Manager to forge strategic partnerships that revolve around groundbreaking solutions, making substantial contributions to enhance customer satisfaction and drive significant business expansion. In doing so, aim to create collaborative relationships that not only meet current customer needs but also anticipate and address future requirements. This approach ensures a dynamic and mutually beneficial alliance, fostering long-term loyalty while propelling the company towards sustained growth and success in the competitive market landscape.

• Collaborate closely with the Sales Director to elevate the company's revenue generation, consistently exceeding sales targets.

• Cultivate meaningful connections with customers through engaging meetings, ensuring a profound understanding of their needs and preferences.
• Establish strategic partnerships centered around innovative solutions, contributing to both customer satisfaction and substantial business growth.
• Dive into sales data analysis, identifying performance gaps and creating robust plans to fill the pipeline with opportunities, all while maintaining accurate reporting in the Sales System.
• Craft cutting-edge sales strategies to attract and acquire new customers, driving the company's market presence.
• Champion our diverse range of products, applications, and technical solutions, showcasing the unparalleled value we bring to our clientele.

• At least 5 years experience in export sales industry. 
• Strategical thinking, strong in customer relationship management.
• Experienced in handling big accounts and developing new big account/potential with vast connection.
• MS office application and Sales System with good understanding or readiness to learn.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

Job Purpose:  

The Accounts Manager is the main interface between the Company and our partner community. The Accounts Manager is responsible for the ‘complete’ sales cycle for the relevant business partners with the view to maximizing revenue, margin, and partner satisfaction. Having internal resources for assistance, the role is to develop deep relationships with key people inside the business partner and uncover sales opportunities, while delivering ongoing value to the partner.

Responsibilities:

• With assistance from the Channels Director build and execute a call plan that will ensure maximum return from the business partner community.

• Develop a solid understanding of the product range and present an informed overview.

• Up and cross sell each opportunity for maximum margin return and differentiation.

• Understand strengths and weaknesses in the product sets from a technical perspective.

• Liaise with other divisions of the Company, as required, to ensure efficient customer transactions that ultimately deliver a sound buying experience for the Company’s partners.

• Keep CRM up to date to ensure you and the management team have an accurate view of your business.

• Ensure all quotations are followed up and moved through the various levels of a sales cycle with ultimate goal, being of closure.

• Capture and maintain all relevant data needed to sell and renew maintenance.

• Plan, design and implement outbound campaigns as necessary to deliver on agreed margin goals

• Make outbound sales calls to business partners and prospects as per call plan.

• Identify the Company's services opportunities in conjunction with the the Company's Technical Services team.

• Ensure all quotations are built using the company quotation tool.

• Provide Sales Support Specialist with all relevant information necessary to build and configure the ‘winning’ solution.

• Achieve and maintain sales certification for relevant product groups when required

• Ensure all partner issues are resolved promptly and seek management guidance where necessary.

• Ensure all business partners are alerted of any upcoming renewals

• Ensure the CRM is updated and used pro-actively to drive business engagements and forecasting

• Accurately forecast business with Sales Manager on a monthly basis.

• Work with Sales Support and provide support where necessary to ensure timely logging of orders.

Knowledge, Skills and Experience:

• Minimum 4 to 6 years of experience selling IT solutions in the channel required.

• Tertiary IT degree or Diploma preferable

• Relationship Building Skills

• Communication Skills

• Self managed

• Maturity – able to work with all levels within an organization

• Strong business acumen

• Presentation Skills

• Leverage internal relationships and sell the ‘value add’

• Opportunity Closing Skills

• Technically competent

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!