Total 3 customer service job vacancies in Accounting / Auditing category in tuas

• Basic up to $2800 + Performance Bonus
• 5.5 days work per week
• Monday – Friday (9am – 6pm) , Saturday (9am – 1pm)
• Can apply for WFH after confirmation

Responsibilities:

• Client Support and Relationship Management:

· Serve as the primary contact for key accounts, addressing their daily inquiries and requests.

· Provide timely and accurate information in response to client questions about products, services, and order statuses.

· Cultivate and sustain strong, positive relationships with key clients to enhance their satisfaction.

• Order Management and Coordination:

· Oversee and process client orders, ensuring accuracy and prompt delivery.

· Collaborate with internal teams (e.g., sales, logistics, production) to meet customer needs.

· Track the progress of orders and resolve any issues that may arise.

• Issue Resolution:

· Handle client complaints or concerns promptly and effectively, ensuring satisfactory resolutions.

· Proactively identify potential problems and take measures to prevent them from affecting the customer experience.

• Client Feedback and Reporting:

· Collect and communicate client feedback to relevant internal teams to drive continuous improvement.

· Prepare regular reports on account activities, client satisfaction, and key performance indicators (KPIs).

• Collaboration and Cross-Department Communication:

· Partner closely with the sales and account management teams to ensure alignment on client strategies.

· Work with other departments (e.g., finance, logistics, product development) to address client-related issues.

Requirement

• Proven experience in customer service, account management, or a related field (2+ years).
• Experience working with key accounts or in a B2B environment is an advantage.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Attention to detail and organizational skills.
• Proficiency in customer service software (e.g., CRM systems) and MS Office.
• Client-focused with a proactive attitude.
• Ability to work independently and as part of a team.
• Strong multitasking skills and the ability to thrive in a fast-paced environment.
• High level of professionalism and integrity.

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*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Raymond Ng Jun Han | EA Personnel No.: R1657009

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for safety procedures and being careful and meticulous is an important attribute of this position. The abilities to communicate, manage and train drivers are critical for the success in this role.

The candidate is required to:

1. Identify potential customers and make contact for business opportunities;

2. Develop and take part in discussion to make the deal;

3. Receive route orders and plan on-boarding procedures for passengers;

4. Co-ordinate with customers and other stakeholders on their queries and process of onboarding;

5. Plan, route and co-ordinate with suitable drivers on their routes;

6. Assist in training and ensuring that service quality is upheld;

7. Deal with feedback, queries and complaints positively;

8. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, patient and is able and comfortable in communicating with people from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Strong team player;

4. Able to adopt IT processes, is adept in the use of technology and can train drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to adapt and work comfortably under pressure;

7. A willing and cheerful learner and worker.

- Provides back-up to the Account Manager on all clerical functions, as needed.

- Assist on the month-end closing procedures to meet monthly deadlines.

- Assist on other accounting projects as needed.

- Process high volume in payment transaction.

- Able to work independently,research and resolve payment discrepancies.

- Monitor AR/AP Aging reports and days sales outstanding.

- Obatains and emails invoice copies/statements for customer,as required.

- Match invoices against purchase ordders, any price/quantity discrepancies research and resolve with purchasing department.

- Only Singaporean/PR need to apply.