About the role
We Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1300 people in 19 offices spanning four continents and over 80 people here in our Singapore office, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands.
Our Account Management teams are an integral part of We Are Social, the first level of Account & Client Management within our structure. We look to you to support your team in delivering our core service areas in Consultancy, Strategy and Engagement.
Your role is focused on day-to-day delivery. Your team leaders will help you manage your tasks and priorities, although we do expect you to take responsibility here too. You need to conduct business effectively with attention to detail and accuracy in all communications either internal or external.
We do expect you to keep abreast of the industry and consume a wide variety of social media looking for emerging trends and best practices, educating not only your team but also the wider team here at We Are Social.
Your key responsibilities will include:
- Liaison between key stakeholders both internally and externally
- Assist the Account Manager and Account Director on the day-to-day delivery of output for the Channel Management workstream, where you may support a various number of tasks such as creative production, reporting, social monitoring, content validation and coordination of client content calendar
- Understand the overall client business objectives and support the development of strategies as needed
- Attend briefings/meetings both internal, externally and prepare minutes
- Prepare and manage briefs and timelines as needed
- Work with the wider team to ensure all deliverables created are of the highest standards
- Respond promptly to clients’ concerns, feedback and requests while ensuring regular updates on the statuses of each project/campaign
- Be meticulous and organised in content reviews and job filings
- Monthly content planning, writing content briefs with the local team and managing postings for We Are Social’s owned social channels including relevant quarterly global reports
What are we looking for?
- Prior experience working in an agency is preferred but not mandatory
- Ability to perform under stress to meet deadlines while still maintaining a high standard of output
- Understands basic agency processes while knowing the operational function of each department
- Attention to detail and organisation skills are a must
- Comfortable with writing, proofing and public speaking – display a good command of English
- Skilled in MS Office – PowerPoint, Word and Excel
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