Total 3 public relations manager job vacancies in Accounting / Auditing category in D28 Seletar

As part of our Asean sales team, the Senior Account Manager will be responsible for identifying and closing business opportunities for Singapore territory and accounts in these region, and fully executing against revenue targets. Our most successful sales people are able to position Quantum as the provider of choice by using a solutions-based approach matching our hardware, software and services products to critical customer needs in the cloud, containerized and virtualised.

The Senior Account Manager will be responsible for identifying and closing business opportunities for assigned territory and accounts in their assigned region, and fully executing against revenue targets. In addition to quickly establishing strong customer relationships and understanding our customer’s businesses, the individual will also be expected to build effective relationships internally with engineering, service, marketing, operations, etc. so our customer’s expectations are routinely exceeded.

Job Scope:

· Develop and execute sales/business plans to achieve quarterly sales/business objectives.

· Create and implement account strategy, including developing and maintaining relationships with key decision makers.

· Actively pursue net-new business opportunities with prospecting into existing accounts and new business prospects in the regions, including cold calling and follow up of leads.

· Utilize consultative, solution-based selling techniques to identify opportunities for Quantum’s broad portfolio of backup and recovery hardware, software and services.

· Working closely with the Pre-Sales Engineers, Sales Management and Inside Sales Representatives to ensure geography-based objectives are being met.

· Build strong relationships with existing and new customers/ partners to help identify and close business, and to expand the reach of our products and services.

· Act as a central point of escalation for customer concerns or supply chain/technical issues and drive resolution.

· Manage all RFI, RFQ, and RFP processes and maintain Salesforce data.

What You’ll need to Succeed:

· A proven track record of 100% or better quota performance for a technology company selling to mid-size to large corporations, preferably in the data storage/software industry.

· Exhibit a positive, "can-do" attitude and a high degree of honesty, integrity and sound judgment.

· Demonstrated knowledge of negotiation tactics and persuasive techniques.

· Exceptional written and oral communication skills, including cold calls, proposal preparation, and presentation skills.

· Excellent customer service skills, strong problem-solving abilities, and special attention to detail, follow-up.

· Knowledge and have access to Singapore based customer is considered a significant advantage.

Qualified candidates are requested to apply via email stating current and/or expected salary to: [email protected]

This Commercial Account Manager is an individual contributor responsible for the day-to-day management of commercial customers that are enrolled in Bell’s Customer Advantage Plan and/or manages warranty claims for new and used helicopters as well as spare parts. This role functions as the Customer Advantage Plan Program and/or warranty POC for all commercial customer contracts.

General Responsibilities:

· Adjudicate CAP and/or warranty claims as they are received, by either approving or denying, and issuing a new or recondition part, repair customer part or issue a spares credit as required.

· Issue RMAs for return parts to Bell for engineering evaluation or repair and follow-up with customer to ensure it has been received timely per the contract.

· Engage with Bell cross functional teams such as Customer Support Engineering, Produce Support Engineering, Sales, Customer Support Facilities, BH Piney Flats & Able Engineering to resolve claim timely.

· Coordinate activities with Inventory Management, FTW Logistics Center (CDC), Supply Centers, Programs, etc. to supply parts to customers.

· Engage with Bell suppliers and/or procurement, as required, on behalf of customers to resolve issues or to execute Product Support Agreement.

· Adhere to all import/export requirements for ITAR controlled parts.

· Adjudicate CAP/warranty claim per agreed CAP contract or Bell commercial warranty policy with proper documentation as required.

· Supporting sales and marketing with development and execution of aftermarket strategy.

· Responsible to ensuring that all contractual terms related to CAP and/or warranty are adhered to from both parties.

Additional CAP Responsibilities:

· Serve as a focal point globally into Bell for the CAP customer by focusing on relationship building, intelligence gathering, and understanding the customer’s business model to meet their needs by anticipating customer requirements and address those requirements.

· Encourage and facilitate the provision of customer forecasts and coordinate those forecasts internal to Bell.

· Interface with service sites, Commercial Regional Sales Managers and customers to define customer requirements as required.

· Support contractual terms ensuring the CAP customer adheres to agreement for items such as, but not limited to, payment terms, core returns requirements and providing monthly required data (i.e. component times, flight hours for billing).

Additional Warranty Responsibilities:

· Supporting as back-up for the THX-Program warranty process.

· Direct responsibility for managing programs/commercial customer contracts with nonstandard warranty terms.

· Denying or approving claims and obtaining management approval for exceptions.

Educational Requirements:

· 4 Year Degree in Business/Engineering or related field or equivalent experience. Other degree may be considered when combined with relevant experience.

Position Requirements/Skills:

· Minimum of five (5) years Aerospace experience or similar industry; familiar and knowledgeable about aircraft maintenance, repair and overall of equipment or systems. May also include support or operations.

· Demonstrated customer support experience, technical or business, in which a sense of trust and relationship building is a must with the ability to be customer focused while meeting strategic objectives.

· Ability to think outside the standard way of thinking to create well-balanced, compliant solutions for the customer and Bell.

· Due to customer service position, may have the necessity to accept after hours phone calls to support.

· Demonstrated ability to effectively interface at all levels of the customer chain of command.

· Ability to anticipate and skillfully manage through challenges and have crucial conversations internally within Bell and with customer.

· Strong communication skills with proven negotiation skills.

· Strong analytical skills, highly detail oriented, self-motivated and results driven.

· Ability to multi-task, manage projects and is a problem solver.

· Working knowledge of SAP (ECC and C4C)

· Working proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)

Travel: May be required and will depend on needs of the customer and Bell.

Preferred Experience and Certifications:

· A & P License.

· Working knowledge of SAP - C4C

· Familiarity with Bell's commercial customer base and products.

Position is located in Singapore office.

Contract Duration: Two (2) years + one (1) year option to renew subject to business needs

Job Objectives

Develop a well-structured, broad and confident commercial relationship, monitoring and improving the overall relationship with the customer account as required, and ensuring the protection of the Airbus relationship at all management levels within the customer’s organization.

Primary responsibilities

Develop a thorough knowledge of her/his assigned customers:

• Develop a confident commercial relationship, monitoring and improving the overall relationship with the customer account as required, and ensuring the protection of the Airbus relationship at all management levels within the customer’s organization
• Identify potential Airbus commercial aircraft buyers and operators
• Establish regular contacts and develop relationships at all levels of the customers.
• Identify the key factors in the customer’s decision making process and develop marketing and commercial concepts, tactics and incentives adapted to each customer to acquire additional business
• Define and build a detailed, stakeholder management plan for each customer to which you are assigned

Conducting campaigns to a successful end:

• Determine the customer needs in individual sales campaigns. Recommend, coordinate and manage activities of such campaign.
• Plan commercial activities in line with priorities, objectives and timescales established by Airbus Commercial Management.
• Ensure and monitor internal Airbus alignment and coordination to ensure that the customer receives the best proposal in line with its expectations

Lead and manage the commercial team during the campaigns:

• Obtain support from all relevant experts within Airbus and manage the ad hoc campaign team, controlling all Airbus-customer interfaces during the campaign.
• Ensure proper and efficient involvement of Airbus Top Management if and when their contribution to a campaign is necessary.
• Work in close co-operation with all Airbus departments.
• Deliver as a team the best outcome for the customer
• Manage key individuals and adapt resources needed to make sure customer’s expectations are met

Maintain the customer relationships after contract’s signature and aircraft delivery:

• Watch customers’ economic and financial shape with the view to give to Airbus Commercial Management advance warning in case of problems or defaults, which could put aircraft delivery in jeopardy.
• Assist in devising appropriate solutions to problems, if any, and in their settlement with customers.
• Participate in, and assist with the organisation and coordination of industry events such as Demonstration tours and Airshows, as well as specific customer conferences and gatherings where hospitality or presentations may be required
• Prepare regular reports and briefings as required for Airbus senior management and the organization in general. Such reports should be a concise and accurate representation of the commercial situation at the customer account.

Secondary Responsibilities

• Any other duties as per assigned

General

• Comply with Airbus Singapore’s management policies
• Adhere to Airbus Singapore’s management handbook
• Lives and embrace Airbus Code of Conduct

Personal & Interpersonal Skills

• Team-player, ready to assume a subordinate role if tactically necessary, but also able to lead a team and to coordinate cross-functionally.
• Broad culture, facilitating adaptation as above.
• Good listener, able to understand his interlocutors’ perception.
• Pro-active and creative.

Professional skills

• Team-player, ready to assume a subordinate role if tactically necessary, but also able to
• Lead a team and to coordinate cross-functionally.
• Broad culture, facilitating adaptation as above.
• Excellent relational skills to adapt to various social milieus and circumstances
• Good listener, able to understand his interlocutors’ perception.
• Pro-active and creative.
• Available and prepared for long absences away from the base