Total 3 transportation logistics job vacancies in Accounting / Auditing category in tampines

The incumbent will be responsible in account management for a customer in the heavy equipment and power technology industry for its logistics and freight forwarding requirements. The incumbent will attend to the customer's needs and be instrumental in developing relationships with the client.

• Partner with the customer in providing dedicated support to their initiatives within the Crane Worldwide network and other forwarding business.
• Be the point of contact between customer and Crane Worldwide Logistics with regards to operational and account matters.
• Ensure that the company fulfills its service and performance standards as per agreed standards and agreements
• Manage customer’s s expectations and requests and work with internal stakeholders, both internal and external to deliver a consistent quality customer experience.
• To resolve disputes and service issues effectively and amicably. Promptly update customer on escalation issues.
• Collaborate across departments and work in partnership with Operations teams to deliver logistics solutions and achieve service and operational excellence.
• Prepare and submit required reports to customer on a daily, monthly or quarterly basis as deemed necessary
• Coordinate and partner operations team to provide tracking information as requested by the customer. Ensure proactive communications, checking milestone updates
• Ensure database are updated timely and effectively for complete visibility on job status and reporting.

Requirements

• Possess commercial acumen.
• Possess effective communication and interpersonal skills.
• Able to make impactful presentations.
• Driven individual
• Service oriented
• Possess 3 to 4 years of experience in a similar capacity.
• Possess Tertiary qualifications.
• Experience in logistics and Freight Forwarding, preferably both Air and Ocean freight.

Job Descriptions

This role is client-facing and focuses on developing a positive business relationship. The key responsibilities of this role include:

• Mapping out client accounts, identifying their business units, and coordinating with regional/global teams to ensure alignment.
• Running Quarterly Business Reviews (QBRs) and ensuring they are well-prepared.
• Ensuring that every office serves the client, understands the Standard Operating Procedures (SOPs), and follows them accordingly.
• Monitoring, analysing, and distributing reports and being responsible and accountable for them.
• Conducting performance management for the reporting team.
• Regularly analyse the market and stay up-to-date with industry trends to maintain knowledge.
• Driving collaboration efforts internally by promoting and sharing best practices in the following areas:

- Client Reviews
- Strategic Business Plan
- Value add Programs
- Process Improvements
- Tender Management
- Technology Solutions

• Leading and reviewing impact and coverage analyses to identify service and opportunity gaps.
• Directing account monitoring activities by the team to ensure timely payment and collection.
• Creating and implementing business development plans with short-term and long-term objectives to be achieved by the region.

Skills and Qualifications

• Strong leadership and networking skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of logistics and supply chain management.
• Experience with strategic planning and execution.
• Ability to analyse data and market trends.
• Proficiency in performance management and team development.
• Familiarity with financial reporting and budgeting.
• Adept at problem-solving and decision-making.

Education and Experience

• Bachelor’s degree in Business, Logistics, or related field.
• Minimum of 5-7 years experience in a senior management role within the logistics industry.

Job Requirements

Communication:

• Building and maintaining daily and long-term relationships with vendors is a crucial aspect of the role that directly impacts account growth and retention strategies.
• Coordinating support services globally, demonstrating your ability to manage diverse teams and deliver results on a global scale.
• Conducting regular internal and external business reviews with team members in all regions and with Executive Sponsors.
• Working with internal company resources to achieve business goals, maintain client satisfaction, and ensure that the company's speciality services support client needs while achieving acceptable margins.
• Provide strategic direction, support, and coaching to team members and evaluate their performance while overseeing and resolving employee relations issues.
• Managing a highly skilled team of employees.
• Engaging in all strategic RFQ opportunities.
• Ensuring timely and thorough administration of ISO Compliant corrective processes from defect awareness to corrective action implementation and completion.
• The role will involve 50% client-facing activities.

Financial:

• Ensures that processes and performance are consistent, allowing the company to scale and grow effectively
• Manages costs and revenue to ensure that the assigned account(s) achieve their Earnings before Interest, Depreciation, Taxes and Amortization (EBIDTA) targets
• Ensures global compliance with the collections process to invoice customers correctly and collect payments on time
• Maintains accounts receivable (AR) below a specific percentage per the company's goals.

Skills and Qualifications

• Proven ability to build and maintain professional relationships.
• Strong leadership skills with experience managing global teams.
• Excellent communication and interpersonal skills.
• Strategic thinker with a focus on operational efficiency.
• Financial acumen with experience managing budgets and revenue.
• Ability to engage in client-facing activities and business development.

Education and Experience

• Bachelor’s degree in Business, Logistics, or related field.
• Significant experience in a senior operations role within the logistics industry.