Roles & Responsibilities:
1. Handle Training Coordination - Schedule seminars,
2. Liaise with learners,trainers and related departments & organisations to ensure programmes run smoothly
3. Provide customer service for all training course-related enquiries - incoming and outgoing
4. Handle Phone inquiries, send replies by email, and phone, attend to walk-in customers
5. Ensure timely response to customers enquires, quotation and training request
6. Call Prospective students to advice about training programs
7. Assist management in day-to-day operations and office administration
8. Manage and grow our presence on social platforms like Facebook, LinkedIn
9. Collaborate with IT and design teams for website enhancements
10. Ensure the website is user-friendly and up-to-date with the latest content.
11. Develop and implement marketing strategies to enhance brand visibility and market penetration.
12. Collaborate with other departments to promote products and services.
13. Analyse market trends and competitors' activities.
14. Provide monthly reports for management review
Requirements:
1. Minimum 1-2 years’ experience in customer support or coordination role is preferred
2. Min. O Level as educational requirement
3. Computer literacy e.g. MS Office (Outlook, Word, Excel, Photoshop, PowerPoint) and/or Google Docs, Sheet.
4. Excellent interpersonal and communication skills.
5. Hands-on and a self-motivated individual, Able to work independently without much supervision
6. Organizational and administrative skills
