Total 5 job vacancies by Ntuc Learninghub Pte. Ltd.

1. Coordinate and facilitate the follow up of the collection of remaining payments for the different modules from registrations through various channels, including online payments, bank transfers and QR codes.
2. Manage SkillsFuture claim process, including assisting trainees with submissions, verifying eligibility.
3. Communicate with trainees pertaining to payment instructions, payment timelines, and any queries related to payment processing.
4. High utilization MS Office, especially Excel to accurately record and track payment transactions and communication updates, ensuring data integrity and compliance with financial policies.
5. Prepare regular reports summarizing payment status, outstanding balances, and any discrepancies for review by the management team.
6. Work closely with the different stakeholders to reconcile payment records and resolve any discrepancies or issues in a timely manner.
7. Provide administrative support to the department, including organizing documents, responding to emails, and assisting with other tasks as needed.

Key Systems Proficiency:

• TMS (Training Management System): Proficient usage of the Training Management System to manage class registrations, attendance records, and class schedules.
• Tableau: Ability to utilize Tableau for data visualization and analysis to aid in decision-making processes.
• MS Office: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) for documentation, data manipulation, and presentation purposes.
• Power Automate: Skill in using Power Automate for workflow automation and process streamlining.
• Flowchart: Capability to create and interpret flowcharts for process documentation and improvement.

Attributes:

• Excellent command of English with clear and precise communication skills.
• Analytical and process-driven mindset to identify and enhance operational efficiencies.
• Customer-oriented approach, ensuring clients' needs are met and exceeded.
• Meticulous attention to detail for accurate record-keeping and documentation.
• Self-motivated and proactive personality, capable of driving projects independently.
• Strong team player, collaborating effectively within the Business Fulfillment Team.
• Adaptability to potential changes in job scope as determined by the company's requirements.

Qualifications and Experience:

• Diploma or Degree in a relevant discipline.
• Prior experience in administrative support, customer service, or sales coordination roles is preferred.
• Familiarity with training management systems, data analysis tools, and workflow automation platforms is advantageous.
• Strong proficiency in using Microsoft Office applications for documentation and data management.

• Contact individuals who have expressed interest in our training courses
• Guide prospective trainees through the enrolment process, including providing information on class schedules and registration procedures
• Collaborate closely with the team to assess demand for classes and ensure sufficient availability to accommodate trainees
• Collate signed training allowance forms from eligible trainees
• Co-ordinate with trainers to ensure Assessment and Placement Report Forms are duly completed by them
• Serve as a resource for trainees, offering guidance and assistance as needed to facilitate a smooth enrolment experience
• Research on contact persons from identified companies for Account Managers to follow up for sales opportunities for training courses
• Support Sales Team in day-to-day administrative tasks, including but not limiting to checking of registration forms, updating in Training System and transfer of trainees for rescheduled classes and sending confirmation letters to companies
• Providing customer service by managing enquiries from email-boxes
• To act upon all necessary tasks to fulfil accurate and complete assigned corporate pre- and post-registrations duties; including but not limited to the tasks mentioned above.

Requirements:

• Preferably Diploma holder and above, although experienced O level candidates may also be considered
• At least 1 year of sales administrative experience or customer service experience
• Good written and verbal communications and listening skills
• Ability to work effectively and efficiently with limited supervision
• Familiarity with MS Office suites (e.g. Excel)

*Please note that the successful candidate will be required to work in 2 different locations - Aljunied and Jurong East

• Daily reporting of absentee trainees to Sales
• Send confirmation/cancellation letters to trainees before commencement of class
• Timely checking of class attendance and assessment results in Trainer Portal and follow up with Trainers when it is not marked in system
• Record daily tasks completed in the tracking file
• Send results announcement to trainees

Requirements:

• Attention to detail
• Good knowledge of supported courses will be an advantage
• Good knowledge of training administration systems will be an advantage

Key Responsibilities:

1. Coordinate and facilitate the follow up of the collection of remaining payments for the different modules from registrations through various channels, including online payments, bank transfers and QR codes.
2. Manage SkillsFuture claim process, including assisting trainees with submissions, verifying eligibility.
3. Communicate with trainees pertaining to payment instructions, payment timelines, and any queries related to payment processing.
4. High utilization MS Office, especially Excel to accurately record and track payment transactions and communication updates, ensuring data integrity and compliance with financial policies.
5. Prepare regular reports summarizing payment status, outstanding balances, and any discrepancies for review by the management team.
6. Work closely with the different stakeholders to reconcile payment records and resolve any discrepancies or issues in a timely manner.
7. Provide administrative support to the department, including organizing documents, responding to emails, and assisting with other tasks as needed.

Key Systems Proficiency:

• TMS (Training Management System): Proficient usage of the Training Management System to manage class registrations, attendance records, and class schedules.
• Tableau: Ability to utilize Tableau for data visualization and analysis to aid in decision-making processes.
• MS Office: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) for documentation, data manipulation, and presentation purposes.
• Power Automate: Skill in using Power Automate for workflow automation and process streamlining.
• Flowchart: Capability to create and interpret flowcharts for process documentation and improvement.

Attributes:

• Excellent command of English with clear and precise communication skills.
• Analytical and process-driven mindset to identify and enhance operational efficiencies.
• Customer-oriented approach, ensuring clients' needs are met and exceeded.
• Meticulous attention to detail for accurate record-keeping and documentation.
• Self-motivated and proactive personality, capable of driving projects independently.
• Strong team player, collaborating effectively within the Business Fulfillment Team.
• Adaptability to potential changes in job scope as determined by the company's requirements.

Qualifications and Experience:

• Diploma or Degree in a relevant discipline.
• Prior experience in administrative support, customer service, or sales coordination roles is preferred.
• Familiarity with training management systems, data analysis tools, and workflow automation platforms is advantageous.
• Strong proficiency in using Microsoft Office applications for documentation and data management.

• Drafting, reviewing and negotiating a varied range of commercial agreements (e.g. sales agreement, licensing agreements etc)
• Advising business stakeholders on all legal and regulatory matters, including data protection and IP matters
• Develop and review internal legal policies
• Drafting agreement templates and other legal documents to protect the Company’s interests
• Monitoring changes in relevant legislation and the regulatory environment.

Requirements:

• Degree holder and admission to Singapore bar (preferred)