Roles & Responsibilities
Customer Relationship Management:
· Respond promptly to customer inquiries via phone, email, or in-person, maintaining a professional and courteous demeanor.
· Cultivate and maintain positive relationships with existing customers, providing them with information, support, and exceptional service.
· Assist in identifying and contacting potential new customers or leads.
Administrative Support:
· Organize and maintain sales documentation, contracts, and records.
· Prepare and manage sales presentations, proposals, sales quotations, and sales orders.
· Prepare and distribute sales-related reports as needed.
Order Processing:
· Process sales orders accurately and efficiently, ensuring timely delivery to customers.
· Coordinate with the warehouse or shipping department to track and manage order fulfillment.
· Monitor, update and check sales order backlog against customer request delivery time & quantities
· Resolve any order-related issues or discrepancies.
Data Management:
· Maintain and update the customer database with accurate and relevant information.
· Analyze sales data to identify trends, opportunities, and areas for improvement.
Inventory Management:
· Assist in monitoring and managing inventory levels to ensure product availability.
· Coordinate with the procurement or production team to meet customer demands.
Communication:
· Maintain effective communication channels between various departments, ensuring seamless coordination.
· Communicate changes in pricing, product availability, or promotions to the customers
Other Responsibilities:
· Be open to taking on ad-hoc tasks and assignments as directed by the department head or supervisor.
Skills/Qualifications required.
- Singapore or PR only
- Minimum 2-3 years’ experience in sales support or customer service
- More experienced candidates can be considered an assistant manager or supervisory level
- Min. GCE ‘O’ Level
- Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook), SAP knowledge is a plus
- Willing to work in our Jurong Office
· Excellent verbal and written communication skills
· Strong organizational and multitasking abilities
· Able to work in fast paced environment
- Meticulous and detail-oriented, adaptable, and open to changes
- Good work attitude, responsible and self-initiated
- Ability to work independently and as part of a team
- Customer-focused with a strong dedication to providing excellent service
- Able to pick up product knowledge for effective communications and coordination
