IT Specialist, Major Incident Management (ITIL) - Up to $8.5k
2 weeks ago
The Incident and Problem specialist is responsible for leading the resolution of major technology incidents that impact customers, ensuring quick acti..
The Incident and Problem specialist is responsible for leading the resolution of major technology incidents that impact customers, ensuring quick action, timely updates to stakeholders, and post-incident analysis to drive corrective actions.
Key Responsibilities:
- Drive major incident resolution with cross-team coordination.
- Escalate issues causing delays or SLA breaches.
- Review and close incidents, ensuring proper documentation and reporting.
- Analyze incident trends and manage KPIs.
- Conduct post-incident reviews and lead Root Cause Analysis (RCA) meetings.
- Track and close problem tickets and preventive actions.
Job Requirements:
- Bachelor’s degree in IT or related field.
- 5+ years of experience in incident or problem management.
- Strong understanding of ITIL processes and SLA management.
- Excellent communication and problem-solving skills.
- Experience with RCA and KPI tracking.
Interested candidates, please submit your updated resume in MS format by using the Apply Now button or email your resume to [email protected].
We regret that only short-listed candidates will be contacted shortly.
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Frieda Chan | EA Registration No: R2199193
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