Total 3 customer service manager job vacancies in Art / Design / Entertainment category in MAS: MAS Building

[What you will be working on]

Management of STB Corporate Social Channels

• As a Strategic Communications Social Media Manager, you will manage STB's social media corporate channels, namely STB Instagram, Facebook and LinkedIn, to increase followers and engagement, develop advocates, and build STB’s corporate reputation as aligned with our strategic messages. The work involves developing a cohesive content calendar that support the Board’s strategic objectives and key messages, creating engaging content and managing our social media community.

Key responsibilities include:

• Oversee STB’s corporate social media strategy, social playbook and guidelines.
• Editorial and content planning: review existing and upcoming content, plan and execute editorial calendar, plan and execute content development, including creating content (copywriting, images, videos, audio, infographics). Other activities include event/on-ground coverage, overseeing and/or conducting live streaming, and managing issues and crises.
• Manage social media community. This includes responding to comments and adopting relevant tactics to manage comments that breach house rules or etiquette.
• Monitor social media performance: track performance of each channel and post, provide weekly updates, generate adhoc reports when required

Others:

• Corporate logo guardianship - to oversee corporate logo guidelines, provide guidance and facilitate usage with both internal and external stakeholders etc.
• Support media monitoring efforts across all media and social channels. 
• Support for corporate industry events such as Tourism Industry Conference and Singapore Tourism Awards etc.

[What we are looking for]

• At least 3 years of social media management experience, including areas like planning of social calendar, development and curation of social content and copywriting, paid social media advertising, social media monitoring etc. 
• Experience in developing and executing corporate and strategic communications plans to effectively drive the board’s strategic messages through various channels and platforms such as through social media, media channels, PR plans etc.   
• Highly organised with strong project management and organisational skills
• Able to multi-task and manage multiple projects, work well under pressure within tight timelines
• Strong team player and collaborative with good interpersonal skills to manage both internal and external stakeholders
• Strong verbal and written communication skills

Application Status: Shortlisted candidates will be contacted within 2 weeks from the closing date of this job posting. We regret to inform that only shortlisted candidates will be notified.

[What you will be working on]

You will oversee and administer STB's business grants. This includes: (i) ensuring grants are effectively used to achieve tourism outcomes and meet tourism industries' needs, (ii) ensuring policy compliance, and (iii) analyzing and reporting the portfolio grant performance. Key work scope includes:

• Review existing grants schemes regularly and/or develops new grant schemes to ensure its relevance in meeting STB's strategies and the needs of tourism businesses. This includes enhancing the efficiency in the administration of these schemes. 
• Oversee the administration of STB's grants. You will work with business units to provide advice on how to achieve grant outcomes, balance business needs and ensure policy compliance. 
• Monitor and report the grant schemes' budget utilization and performance target achievements. 

You will be required to work closely with business units internally across STB. Externally, you will need to maintain good working relationship with other government agencies and various teams within Ministry of Trade and Industry (MTI). 

[What we are looking for]

• At least 3 years of work experience, preferably in areas of policy development and grants management (e.g. grant design, process, and policy reviews)
• Experience with business data analytics (e.g. basic analysis tools such as Excel, analysis, and recommendation of data findings)
• Good verbal and written communication skills
• Strong interpersonal skills to manage stakeholders (both internal and external) 
• Meticulous and detail-oriented

[What you will be working on]

• Develop hotel industry transformation initiatives, in line with the Hotels Industry Transformation Map (ITM) and Hotel Sustainability Roadmap - with key focus on spurring hotels towards more progressive HR practices, the adoption of manpower development programmes, enhance productivity and raise the value and appeal of hotel-related jobs.

• Cultivate relationships with key hotel accounts and understanding their needs and challenges in transforming their businesses. You will have an opportunity to tailor support for key accounts through STB's own programmes and other government schemes to enable hotels to adopt new business models, diversify their offerings and adopt best practices (e.g. in human capital, sustainability efforts, etc).

• You will also work closely with other agencies (e.g. MOM, WSG, SSG, etc) on areas such as manpower policy reviews and Jobs & Skills development.     

[What we are looking for]

• Analytical & reasoning skills, ability to problem-solve

• Organised, detailed-oriented, and meticulous

• Strong project management skills, ability to multi-task

• Interpersonal skills to manage different stakeholders

• Strong written and oral communication skills

• Ability to work with data and systems, including using Excel to process data

• Good appreciation for policy work, including policy development, implementation and process improvement

Application Status: Shortlisted candidates will be contacted within 2 weeks from the closing date of this job posting. We regret to inform that only shortlisted candidates will be notified.