Degree in Computer Science/Engineering, Information Technology, or in relevant disciplines.
- At least 6 years of working experience in Cloud-based services, IT operations and vendor management
- Proactive and dedicated individual with strong leadership, and multi-tasking capabilities
- Ability to build and maintain relationships with a wide array of people at both junior and senior levels
- Experience in running incident, problem and change management processes.
- Implementing processes as per ITIL framework. – incident, problem and change management, service transition.
- Familiarity with security and access control measures to control privileged access to test and production environment.
- Experience in networking technologies such as WAN, LAN, Network Security, Firewall rules, Load Balancers, VPNs and DNS.
- Knowledge of disaster recovery, system backup and restore
- Experience with cloud-based services (e.g. AWS including including Redshift, EMR, QuickSight, Lambda, Glue, etc) and project management tools (e.g. Atlassian, JIRA) are an added advantage
- Infrastructure as Code (IaC): Familiarity with Infrastructure as Code tools (e.g., Terraform, CloudFormation) for managing AWS resources.
- Cost Management: Ability to optimize costs and manage AWS budgets effectively.
- Database and Data Warehousing: Knowledge of database management systems, data warehousing concepts, and SQL.
- Monitoring and Troubleshooting: Proficiency in monitoring tools (e.g., CloudWatch) and troubleshooting issues in AWS environments.
- Engage users to understand their requirements & issues and manage user expectations.
- Able to understand user queries from TRUST/HEALIX business & our partners and perform technical assessment for issue triaging and resolution so as to meet business objectives.
- Translate business requirements to technical solutions and/or refine technical workflows, to improve user experience and/or drive process optimization
- Comfortable with ambiguity and thrives in a dynamic, start-up like entrepreneurial environment