Survey Support Officer (Excel) - 1 year renewable contract
3 weeks ago
Job Descriptions:
Assist respondents in completing selected surveys online or through manual collection.
Ensure timely submission of completed su..
Job Descriptions:
- Assist respondents in completing selected surveys online or through manual collection.
- Ensure timely submission of completed survey data into the company system.
- Perform daily updates of call outcomes using Excel files assigned to you, ensuring data accuracy and consistency.
- Collaborate closely with team members to ensure successful survey completion and achieve team targets.
- Accurately update daily reports in Excel to track productivity and performance metrics.
- Rectify any data errors or ambiguities identified during the survey data collection process.
- Maintain detailed and concise case notes in the company system for each respondent, recording call outcomes and any updates on assigned cases.
- Adhere to Standard Operating Procedures (SOPs) and ensure compliance with quality standards.
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