We are looking for customer service executive who are willing to learn how to assess a medical claim. Training will be provided.

JOB SCOPE:

· To form part of a team dedicated to desk top claims handling for insurers and self-insureds

· To manage from first notification of loss to settlement of Accident & Health claims

· To assess policy liability and determine quantum

· To adhere to strict Service Level Standards

· To Liaise with Brokers and Policyholders

· To keep records of accurate and up to date data

· Provide a high level of customer service

· Request financial payments externally

EDUCATION & EXPERIENCE:

· Degree/Diploma level education

· Minimum 1 year of working experience in insurance industry

· Candidates with medical knowledge will have an advantage.

· Self-motivated

· Honest and Reliable

Responsibilities

* Support the development and growth of personal lines of business to meet department’s plans

* Maintain and deepen relationships with existing clients and partners for business growth and retention

* Ensure a high level of customer satisfaction and customer experience

* Support and contribute to new product development, product innovations and market research

* Liaise and collaborate with internal stakeholders to ensure effective execution of plans with clients and partners

* Ensures business handled is in line with the Company’s underwriting guidelines, credit control and service standards

* Ensure compliance with all laws, regulatory provisions and Company policies as are relevant to the role

* Undertake any other duties as may be assigned

QUALIFICATIONS:

* At least 3 years of relevant working experience in partnership development, marketing, or distribution of insurance, banking, financial services

* Experience in managing insurance programs, affinity products or service programs

* Tertiary / Diploma qualification

* Certificate in General Insurance (BCP/PGI/CGI) and Cert HI

* Advanced digital acumen / literacy

Facility engineer for Data Centre facility (12 hours shift)

Defu industrial area

Manage and service large scale data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts

Job Description

• Support the organisation's data centre services through active 24x7 monitoring of the infrastructure (12 hours shift)

• Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA

• Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc

• Deliver ITIL compliance process conformance for incident, problem and change management

• Ensure effective implementation of safety, security and customer support policy and procedures

• Coordinate and provide support to contractors and vendors as well as inspecting completed work

• Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services

• Participate and support internal and external audits for internal stakeholders and customers

• Generate accurate and regular reports when required

• Any other duties or project as assigned by the Management

Requirements

• ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering or related field

• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering

• Possess general knowledge of M&E and Network Critical Infrastructure

• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc

• Meticulous team player with the ability to work under pressure in a fast-pace environment

• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary