Senior Customer Success Manager - APAC
3 months ago
In this role, you will be responsible for delivering exceptional support, driving product adoption, and building long-term relationships with clients..
In this role, you will be responsible for delivering exceptional support, driving product adoption, and building long-term relationships with clients. Your goal will be to help clients achieve their business objectives and maximize the value of solutions.
Responsibilities:
- Serve as the main point of contact for clients, providing timely support through email, chat, and phone.
- Conduct regular check-ins, business reviews, and training sessions to ensure client satisfaction and product adoption.
- Develop a deep understanding of software and communicate updates effectively.
- Troubleshoot and resolve client issues, escalating to internal teams when necessary.
- Collaborate with Sales, Product, and Support teams to ensure smooth implementation and onboarding.
- Advocate for clients internally, championing their needs for product improvements.
Requirements:
- 3 + years of experience in Customer Success, ideally in a B2B software environment.
- Strong problem-solving skills and a proactive approach.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
- Familiarity with CRM software and related tools.
Benefits:
- Competitive salary and bonus
- Opportunities for career advancement
- Access to the latest technology and tools
- Supportive and innovative company culture
EA: 14S7084 | Registration No:R1981018
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