Customer Service Manager/ Excutive
1 month ago
Responsibilities:
Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, ..
Responsibilities:
- Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
- Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
- Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
- Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
- Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
- Review and refresh key performance indicators (KPIs) on internal team and external partners.
- Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
- Ensure adherence to compliance and regulatory requirements in order processing.
Requirements:
- Diploma/Degree/Professional certificate in a related field preferred.
- 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
- Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
- Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.
Official account of Jobstore.
