Total 5 job vacancies by Adomita Technologies Pte. Ltd.

Description:

# Required Skills:
• Expertise in workshop facilitation and information elicitation in large group settings
• Subject matter expert in Maintain to Settle domain, familiar with MTS specific SAP best practices scenarios and L1-L2-L3 process decomposition
• Knowledge in cross-functional integration for MTS/Plant Maintenance, Knowledge in key Fiori applications as they relate to MTS/Plant Maintenance domain
• Expertise in S/4HANA 1709 key innovations, simplification list, and use cases, deep knowledge in S/4HANA application architecture, data architecture

# Nice to Have Skills: • Experience with and knowledge of SD in S/4HANA is a big plus

# Role Responsibilities:
• Must be detail oriented, self-directed and have strong independent problem solving skills
• Strong communication and presentation skills
• Strong executive presence and ability to interact with CxO level
• Mentors team members in technology, architecture and delivery of applications
• Successful teamwork experience and demonstrated leadership abilities are required
• Creates a shared sense of direction and community among the teams
• Proven ability to transfer knowledge and stay aware of current trends and technical advancements
• Ability to articulate and present different points-of-views on various technologies
• Time management skills are a must; as well as the ability to be flexible and creative.
• MUST be willing to travel extensively, up to 100%.
• A strong track record of professional success, preferably in the Consulting Services arena

# Experience: 7-10 years (3 years min relevant experience in the role)

Responsibilities:

1. Address user tickets regarding hardware, software and networking

2. Walk customers through installing applications and computer peripherals

3. Ask targeted questions to diagnose problems

4. Guide users with simple, step-by-step instructions

5. Conduct remote troubleshooting

6. Test alternative pathways until you resolve an issue

7. Customize desktop applications to meet user needs

8. Record technical issues and solutions in logs

9. Direct unresolved issues to the next level of support personnel

10. Follow up with clients to ensure their systems are functional

11. Report customer feedback and potential product requests

12. Help create technical documentation and manuals

Job Description

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.

• Ability to understand customers’ needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

• Solicit customers’ feedback and identify problem trends for improvement actions

Personal Attributes

• Strong interpersonal and communication skills

• Self-motivated team players with good sales/service aptitude who would enjoy working in a fast-paced sales environment.

• Good language skills and knowledge on Internet Banking

• Strong branch banking operational knowledge preferably with cash handling skills.

1.Job Purpose

• Achievement of Service Excellence in terms of customer satisfaction eg. customer waiting times, problem resolution, customer feedback and error rates.

• Transaction and account opening documentation for onward processing.

• Internal collaboration with working partners for problem resolution

2.Key Responsibilities

a. Service Management Performance

• To achieve service standards as set out For the companies onshore staff to develop and improve customer satisfaction and retention whilst educating customers about Service and benefits eg. self-service banking facilities

• To ensure all customer requests are dealt with in a timely and consistent manner.

b. Customer Care

• Ensuring that results of CSAT, monthly service monitoring Sessions and customer satisfaction surveys eg. Centre Audits / Mystery Shopping adhere to the set standard.

c. Service Improvement Programs and Teamwork

• To participate in Service & Process Improvement initiatives and other team-related activities

d. Activities/Operations

• To reach out to customers at the Centre, manage queues and assist with the seamless delivery of service to the customers.

• To assist with documentation and handling of account openings and closures

• To assist with complex or time-consuming servicing of accounts including:

- CPF Investment account reimbursement

- Change of signature/ Customer profile updates

- ATM card replacement/ Other Self Service Banking application

- Cash handling operation.

- To support Centre with day end batching and reporting

Must have - (z/OS, CICS/MQ systems programming skills )- Expertise in Mainframe Optimization and Transaction Systems (Minimum 9 + years)
Project Management and Coordination (Minimum 5 years)
Problem-solving & Stakeholder Communication (Minimum 5 years)

Roles and Responsibilities
Level 3 SME for Mainframe infrastructuresupport, specialising in Optimization and Transaction Systems operations.
Technical consultant for business problems and communicate with senior management (and sometimes business stakeholders) on merits of solution.
Lead teams of domain specific SMEs and act as a governor for changes relating to the system.
Co-ordinate between vendors and manage the end to end project life cycle, including solution design, defining the scope of implementation, preparing financial case for management approval, overseeing project implementation, ensuring successful delivery of project and smooth transitioning into BAU.
Ability to work in challenging environments under time pressure.

Deliverables
To achieve high degree of availability, optimization and performance for mainframe infrastructure.
To develop and deliver automation products to remove toils and improve capabilities of Transaction Systems (CICS, DB2, MQ) operation.
To produce technical design and solution meeting project requirements.

Job Dimensions
This job requires to work with regional infrastructure and application teams in the major countries where the technology applies (SG and HK) for support and consultancy.

Requirements
Education and Relevant Experience
Candidate should preferably be a university graduate, although non-university graduates may be considered, and with deep technical knowledge in one or more areas of mainframe Optimization and Transaction Systems

Candidate should have at least 10 years of relevant working experience in support and/or consultancy for one or more of above technology domains.


Functional / Technical Competencies
In-depth technical knowledge and working skill in one or more technical domains – Mainframe Optimization and Transaction Systems.
Experience as a level 3 support for Mainframe Optimization and Transaction Systems
Experience in technical design and solutioning for Optimization and Transaction Systems
Experience in Disaster recovery solutions for Mainframe.
Experience in Performance management for Mainframe and Transaction Systems
Experience in Automation and Scripting.
Broad technical knowledge in other technical areas outside one’s expertise.
Eager to learn and hands-on new technology.
Knowledge and experience on Agile and Kanban methodology.