Total 2 environmental engineer job vacancies in Customer Service category in Singapore

Core Skillset:

Support Enterprise Correspondent Management System (ECMS) Pitney Bowes products -

EngageOne, Designer, Vault, Emessaging, Sagent Service Delivery Windows, IIS, SQL Server, WebLogic, Java J2EE,

1. Technical knowledge on Pitney Bowes products like EngageOne, Designer, Vault, E-messaging, Sagent

2. Technically competent in IIS, WebLogic, Java J2EE

3. Up to 7+ years of IT experience & 5+ application development/support

4. Last 3 years of relevant experience in banking/financial services industry

5. Demonstrable analytical skills with deep knowledge of Precisely (product/tool) in a Production Support Environment.

6. Strong SQL, IIS, Windows Java and Websphere

7. Incident, problem, and service Outage management experience is Plus.

8. Good Communication and Articulation Skills

9. Able to work stand alone in recovery and flexible timing.

Roles/Responsibilities

1. Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like ECMS / e-Statement.

2. Responsible to provide operational support and ensure SLA of system availability, online and batch deliverables.

3. Support diverse jurisdictions comprising of SG, MY, CN, International

4. Fine tune applications and systems for high performance and higher volume throughput

5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.

6. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.

7. Respond on time to the queries raised by various business units.

8. Provide timely updates regarding production status and progress of issue resolution.

9. Perform impact analysis of enhancements/projects that will impact supported systems.

10. Participate in Disaster Recovery and Business Continuity exercises.

11. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

12. Have a quality mind-set with prevention attitude to attain zero defects.

13. Able to support SIT/UAT/PROD/DR deployment, with DevOps

14. Able to support relevant software/platform/database upgrade for the systems.

SharePoint Skills

Server maintenance (preferably Windows Server) Windows PowerShell Information security

Job Description:

The support specialist will be a techno functional support team member for the Consumer Banking Services cluster under IT BAU team. He/she is responsible for ensuring system availability and timely deliverables for applications like SharePoint, EA Tools, and OCR. The support specialist, as the

analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues reported by users and performs impact analysis related

projects/enhancements that will impact the Consumer Banking Services applications.

Roles/Responsibilities

1. Responsible to provide BAU support for Consumer Banking Services

systems such as SharePoint, EA Tool and OCR systems in bank.

2. Responsible to provide operational support and ensure SLI of system

availability, online and batch deliverables.

3. Support diverse jurisdictions comprising of SG, MY and BOS

4. Fine tune applications and systems for high performance and higher

volume throughput

5. Planning and configuring SharePoint environments.

6. Administering and maintaining SharePoint sites.

7. Providing user support

8. Contribute to business requirement review for technical

implementation as a subject matter expert for IT to ensure SDLC

standards are met.

9. Conduct review of technical and functional solutions from

enhancement/project team to ensure they conform to IT standards.

10. Respond on time to the queries raised by various business units.

11. Provide timely updates regarding production status and progress of

issue resolution.

12. Perform impact analysis of enhancements/projects that will impact

supported systems.

13. Participate in Disaster Recovery and Business Continuity exercises.

14. Provide on-call support and afterhours/weekend support as

needed, covering application support and application change deployment.

15. Have a quality mind-set with prevention attitude to attain zero

defects.

16. Developing business intelligence and analytics solutions (SSRS)

17. generation and work on related issues.

18. Able to support SIT/UAT/PROD/DR deployment, with DevOps.

19. Able to support relevant software/platform/database upgrade for

the systems.

20. Able to work with system delivery team for smooth transition from

projects/enhancements to BAU Mode.

21. Able to perform monitoring of systems, manage batch jobs and

ensure night batch jobs completed within SLA.