Total 2 health consultant job vacancies in Customer Service category in Singapore

The Executive will be responsible for overseeing the operations of assigned departments and managing resources to ensure an efficient, personalized service in a pleasant and comfortable environment. Plan, implement and support the hospital’s daily operational functions, including special projects.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Work closely and support assigned Clinical Departments in the development and operational management of new/ existing clinical services and patient-centric work processes across the care continuum.

2. Work closely and support the assigned Clinical Departments in business, financial, operational and manpower planning in achieving department and organisation targets. This would include, but not limited to, developing and carrying out business plan in conjunction with Clinical HOD to ensure goals are reached.

3. Work closely with Clinical HOD and Operation HOD to raise the profile and image of the department and its doctors.

4. Work closely with Clinical HOD on regular review of Clinical Department/ service line performance indicators (i.e. Balance Score Card, Financial Performance ) and ensure optimum utilization of resources.

5. Work closely with stakeholders on the purchase of medical equipment / equipment to support clinical services of the department.

6. Support in data management and analysis of performance indicators.

(B) GENERAL

1. Be a leader in embracing change.
2. Align the department's goals with the business goals of the hospital.
3. Support all corporate activities.
4. Foster continuous improvement as our way of life by encouraging staff efforts at improving processes to achieve operational excellence.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Basic degree.
• 1-3 years in service industry/ health-care related areas. Fresh graduates or candidates with less experience may be considered for the position of Executive.
• Knowledge of hospital operations.
• Possess positive attitude, initiative and keenness to learn.
• Possess strong analytical, good interpersonal and communication skills.

(B) SPECIALISED TRAINING

• Knowledge of computer software.
• Knowledge of statistics.

MAJOR DUTIES AND RESPONSIBILITIES

• Be certified and trained in skills as an ACP Facilitator and ACP Trainer.
• Facilitate ACP discussions with patients/individuals, families and NHS.
• Document these discussions and the wishes of the patient/individual in the appropriate forms (these may be hard copies or electronic forms).
• Update and liaise with primary care physicians on patient’s advance care plan.
• Coordinate between patients/individuals, relatives, and healthcare team for ACP facilitation and to follow-up with the necessary appointments for them.
• Mentor, train and guide junior ACP Facilitators in ACP case management, documentation and communication skills.
• Develop and improve ACP training curriculum and programmes e.g. Advocacy, General ACP and Preferred Plan of Care (PPC) Facilitation courses.
• Be involved in grief bereavement work and provide psychosocial support to patients and where appropriate, follow up with referrals to spiritual and/or psychiatric support.
• Develop and be involved in the spiritual care work and support for ACP patients and their family members.

GENERAL

• Support or conduct ACP awareness talks, road shows and training.
• Work in collaboration with key stakeholders in the evaluation and quality improvement processes for the ACP program.
• Participate in conducting audits, research and surveys related to ACP. Where necessary, staff will be nominated as co-investigators of research projects and are expected to be involved in data collection, abstract and paper writing etc.

JOB REQUIREMENTS

• A Basic Diploma with 5 to 6 years of working experience
• Strong communication skills, motivated, resourceful and a good team player
• Experience in ACP facilitations for 2 to 3 years in any setting

PROFESSIONAL LICENCE

• Nursing or allied health (social work etc.) background preferred.

ABNORMAL PHYSICAL WORKING CONDITION

• Staff may be required to travel to patients’ homes, other step-down care units or other locations as needed to conduct ACP discussions.
• Staff may be exposed to patients and their family members of various psychological and emotional states and who possess varying personality traits.