An award-winning full service law firm, Allen & Gledhill LLP has been providing legal services to premier clients since 1902. One of the largest law firms in Singapore, Allen & Gledhill counts among its clients some of the most well-known local and multinational companies and financial institutions. We have positions for highly motivated and committed individuals to join our Firm:
Job Responsibilities:
- Leads the IS Service Desk team to provide the following services to the Firm:
- Provide first and second level technical support for end users to resolve system (desktops, laptops, printers, smart phones), application, network and other IT related issues
- Manage service requests and incident management processes to meet IT service quality SLAs
- Work with site support to facilitate meeting room setup
- Ensure standard ITIL based service delivery processes are adhered to and manage problem management processes to ensure root cause analysis and problem resolution workflows are executed when required
- Analyse recurring issues to recommend and implement long term solutions. Identify opportunities to improve, optimize and automate current workflows and services
- Collaborate with Applications, Infrastructure and Security teams to resolve cross-functional issues as well as to evaluate new technologies
- Act as a technology evangelist to provide awareness and training to users on adoption of new technologies and initiatives, including creating user guides and training materials
- Perform other duties and responsibilities as assigned
Job Requirements:
- Degree in Information Technology or its equivalent
- At least 10 years of relevant working experience in the IT industry with strong customer focused support mindset and experience in leading a team
- Experience with IT service management tools, incident tracking and prioritisation
- Independent and proactive with good attention to detail, troubleshooting and technical ability
- Good written and verbal communication
- ITIL certification level 2 would be an advantage
Technical Knowledge
- Proficiency in Windows 10/11, Microsoft Office, Intune and Information Protection
- Familiarity with Microsoft Azure, SaaS applications, infrastructure, network and cybersecurity concepts such as Active Directory, Zero Trust, etc
- Management of SCCM & 3rd party patching console
- Management of Anti-Virus protection console
- Online collaboration tools (MS Teams, Cisco Jabber, WebEx, Zoom, etc.)
- Good knowledge with of Legal Technology products and platforms such as Litera, iManage, Elite 3E, etc will be added advantage
We regret to inform that only shortlisted candidates will be notified.
