Total 2 financial advisor job vacancies in Customer Service category in Singapore

Job Responsibilities:

· Seated within the Digital cards team

· Oversee the end-to-end management of daily operations in the card acquisition process.

· Collaborate with internal teams to review and enhance existing processes and policies, aiming to improve the customer journey and reduce demand.

· Streamline and automate the card application and fulfilment process.

· Analyse the customer journey to gather requirements for automating campaign fulfilment and address all exception scenarios to minimize call volume.

· Handle and resolve customer exceptions related to onboarding and credit card applications.

· Lead the standardization of internal processes across acquisition fulfilment and drive efficiency through report automation.

· Conduct accuracy checks on daily, monthly, and ad-hoc reports, ensuring timely completion with zero errors.

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Degree in related discipline

· Minimum 2 years of relevant banking experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

#NEW# Support (Ops) Engineer - Financial Markets & Global Treasury

We are seeking a highly skilled and motivated Support (Ops) Engineer to join a dynamic team in Singapore. This role is part of global squads located in Brussels, Bucharest, and Singapore within the Competitive Pricing area in the Financial Markets domain.

Role and Work Environment:

As an Ops Engineer in the Financial Markets & Global Treasury, you will be an integral part of delivering key components within the Competitive Pricing area in Wholesale Banking Financial Markets. You will work alongside global squads to contribute to an in-house Front-Office real-time pricing, Sales Trader Workflow, and pricing service for various derivatives.

Key Responsibilities:

• Take primary responsibility for the stability of applications, identifying and resolving incidents related to application and system-related problems.
• Monitor, manage, study, and run the application/service, contributing to the completion of all activities in the backlog.
• Work collaboratively with colleagues from different areas of expertise, expanding knowledge relevant to the squad's mission.
• Contribute to all sprint events, utilizing functional expertise and experience.
• Provide L2 support covering both functional and technical needs during ASIA trading hours.
• Perform data improvement by configuring new and existing products, reports, and processes.
• Oversee and manage production incidents arising during trading activities, coordinating with relevant teams and stakeholders to minimize disruptions.
• Offer expertise in derivatives and risk management, troubleshoot issues, and optimize market risk reporting and modeling.
• Conduct functional testing and Change Management activities to ensure safe deliveries to the Production environment.
• Collaborate with Quants teams to optimize performance of data-synapse grid computing.
• Drive effective problem management, ensuring preventive and detective measures are identified and resolved through the backlog.
• Build, enhance, and maintain tooling and scripts to automate repetitive or error-prone tasks.

Requirements (MUST)

• Education: Bachelor’s degree in a relevant field (preferred).
• Experience: Minimum of 1+ years in Trade application Support or Technical Operational Engineering or related roles.
• FX trading application experience

Bonus Skills:

• Refinitiv RET-AD

For more information, please contact [email protected]