Customer Service Supervisor #65607
10 months ago
Job Description
Industry/ Organization Type: Manufacturing/Industrial Fabrication Solution Provider
Position Title: Customer Service Supervisor/A..
Job Description
- Industry/ Organization Type: Manufacturing/Industrial Fabrication Solution Provider
- Position Title: Customer Service Supervisor/Assistant CS Manager
- Working Location: Ubi
- Working Hours: 5.5 days (Monday – Friday 8.30am – 5.30pm, Saturday 8.30pm – 12pm)
- Salary Package: Up to $3,200 + Variable Bonus
- Duration: Permanent
Key Responsibilities
- Maintain customer service standards and protocols.
- Manage and assist a team of Customer Service Executives in handling customer inquiries and complaints.
- Identify opportunities to improve customer service levels.
- Assist in the development and implementation of new systems, procedures, or working practices to improve customer service efficiency.
- Train and mentor new and existing team members.
- Handle escalated customer complaints and issues.
- Prepare and analyze reports on customer service performance and metrics.
- Participate in customer service improvement and customer satisfaction meetings.
- Develop and maintain successful customer relationships.
- Co-ordinate with team in proposing product solutions to meet customer requirements through quotes, tender bid process and/or customer procurement process.
- Support orders confirmation and deliveries.
- Support implementation of new product launches.
- Support market strategies via social media/digital marketing.
- Prepare weekly/monthly sales and development reports on accounts and area covered.
APPLY NOW!!!
- At least GCE ‘N’/’O’ Levels or equivalent
- Minimum of 2 years of experience in Customer Service-related environment
- Proficient in Microsoft Office
Kindly apply through ANY of the following methods:
- Submit your application by clicking the APPLY button;
- Email your resume to Job(at)anradus.com.sg. Kindly indicate #65607 on the email subject.
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