Total 1 tech support job vacancies in Customer Service category in Singapore

Job Description:

• Contribute to IT projects for Antaes clients
• Troubleshoot and resolve issues related to SAP Ariba modules, including procurement, sourcing, contracts, and supplier management.
• Serve as the point of contact for end-user support, ensuring timely and effective issue resolution.
• Monitor system performance, and liaise with IT teams and external partners to address complex challenges.
• Develop and deliver comprehensive training programs and materials for end-users to enhance their understanding and use of SAP Ariba.
• Conduct regular training sessions, both virtual and in-person, tailored to user needs and proficiency levels.
• Create and maintain detailed documentation, user guides, and FAQs to support training initiatives and user self-service.
• Collaborate with stakeholders to gather feedback, identify process inefficiencies, and recommend enhancements.
• Stay up-to-date with the latest SAP Ariba updates, features, and best practices to ensure the organization maximizes the platform’s capabilities.
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Job Requirements:

• Bachelor's degree in Information System, Business Administration, or a related field
• Minimum related working experience of 2-3 years
• Strong understanding of SAP Ariba modules, functionality, and integrations.
• Excellent communication and interpersonal skills for effective training delivery and user interaction.
• Ability to create clear, user-friendly training materials and documentation.
• Problem-solving mindset and the ability to work both independently and collaboratively.
• SAP Ariba certification or relevant training is a plus
• Please note that this is a short term role (3-4 months only)