E-commerce Customer Service and Sales Internship
10 months ago
Experience the best of work and fun with APOL SIngapore! Join our team as a highly motivated internship and dive into the world of sales and customer ..
Experience the best of work and fun with APOL SIngapore! Join our team as a highly motivated internship and dive into the world of sales and customer service. Get hands-on experience in our thriving e-commerce operations and make your mark in the industry
Responsibilities:
- Connect with customers through multiple channels to assist with inquiries and provide product expertise.
- Creative problem-solving abilities to address inquiries, resolve issues, and provide effective solutions.
- Analyze customer interactions, identify trends and propose strategies to enhance the overall customer experience.
- Drive e-commerce sales through creative campaign ideal while staying up-to-date with the latest trends.
- Learn effective sales techniques, objection handling, and relationship-building strategies to increase conversion rates.
- Boost sales by identifying opportunities to upsell and cross-sell products, meeting e-commerce targets.
- Collaborate with the team to enhance the online shopping experience and optimize the e-commerce platform.
- Manage stock levels and ensure accurate inventory management. Prepare orders for delivery to provide exceptional customer service.
- Ad hoc projects with other departments
Requirements:
- Eagerness to learn effective sales techniques, objection handling, and relationship-building strategies to increase conversion rates.
- Ability to think outside the box and find innovative solutions to address inquiries and enhance the overall customer experience.
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