Total 2 job vacancies by Authentic Movement Pte. Ltd.

The Customer Service Executive is responsible for providing exceptional service to clients and ensuring a positive experience at the movement studio. This role involves handling inquiries, managing memberships, and supporting daily operations to enhance client satisfaction and studio efficiency.

Responsibilities for this role:

1. Client Interaction and Engagement

• Providing a friendly and welcoming atmosphere for clients.
• Addressing inquiries and concerns and providing studio information and policies.

2. Membership Management

• Assisting clients with sign-ups, renewals, bookings and cancellations.
• Processing payment and managing billing inquiries.
• Maintain membership records.

3. Administrative Support

• Perform administrative tasks such as data entry, filing and report generation.
• Manage studio inventory and merchandise, including ordering and restocking as needed.
• Studio housekeeping.

4. Customer Feedback

• Collect client feedback to improve studio services and offerings.
• Address and resolve client complaints or issues.

5. Marketing and Promotion

• Work closely with marketing team for events, promotional campaigns etc...
• Acquire videos, photos and other forms of content for marketing team.

6. Team Collaboration

• Work closely with instructors, managers and other staff members to ensure a cohesive team environment.
• Participate in staff meetings and training sessions.

Qualifications

• Previous experience in customer service or a similar role is preferred.
• Strong communication and interpersonal skills.
• Proficiency in basic computer applications and studio management software.
• Ability to multitask, organise and manage time effectively.
• Friendly and approachable demeanor with a focus on customer satisfaction and proactive attitude.
• Basic knowledge of movement or fitness is a plus.
• Willingness to move some light and moderate weight items.
• Salary is between $12-$15 per hour.

The Customer Service Executive is responsible for providing exceptional service to clients and ensuring a positive experience at the movement studio. This role involves handling inquiries, managing memberships, and supporting daily operations to enhance client satisfaction and studio efficiency.

Responsibilities for this role:

1. Client Interaction and Engagement

• Providing a friendly and welcoming atmosphere for clients.
• Addressing inquiries and concerns and providing studio information and policies.

2. Membership Management

• Assisting clients with sign-ups, renewals, bookings and cancellations.
• Processing payment and managing billing inquiries.
• Maintain membership records.

3. Administrative Support

• Perform administrative tasks such as data entry, filing and report generation.
• Manage studio inventory and merchandise, including ordering and restocking as needed.
• Studio housekeeping.

4. Customer Feedback

• Collect client feedback to improve studio services and offerings.
• Address and resolve client complaints or issues.

5. Marketing and Promotion

• Work closely with marketing team for events, promotional campaigns etc...
• Acquire videos, photos and other forms of content for marketing team.

6. Team Collaboration

• Work closely with instructors, managers and other staff members to ensure a cohesive team environment.
• Participate in staff meetings and training sessions.

Qualifications

• Previous experience in customer service or a similar role is preferred.
• Strong communication and interpersonal skills.
• Proficiency in basic computer applications and studio management software.
• Ability to multitask, organise and manage time effectively.
• Friendly and approachable demeanor with a focus on customer satisfaction and proactive attitude.
• Basic knowledge of movement or fitness is a plus.
• Willingness to move some light and moderate weight items.