Service Quality Manager (Systems)
10 months ago
Job Description:
Work closely with internal and external stakeholders to enhance service delivery.
Feedback case management, call centre managem..
Job Description:
- Work closely with internal and external stakeholders to enhance service delivery.
- Feedback case management, call centre management, as well as working with relevant stakeholders (internal and external) on systems development and enhancement, ensuring that systems are able to help the organisation in effectively managing public feedback.
- Opportunity to be involved and implement inter-agency service improvement initiatives.
Working Arrangement:
Contract Duration: Perm Role
Location: Singapore Botanic Gardens
Salary:$3700-$6000/Month
Working Hours:
8.30am to 6pm Mon to Thu
8.30am to 5.30pm Fri
Role Requirements:
• Experience in systems management, call centre management, website management, data analytics, quality service management, etc.
• On the job training will be provided.
• Possess analytical, interpersonal and communication skills with excellent command of English.
• Able to work independently in a fast paced and dynamic working environment.
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