Total 1 database administrator job vacancies in Customer Service category in Singapore

Job Responsibilities

• Ensure specified procedures and guidelines are followed for the completion of all sample registration work. This includes unpacking, submission checking, temperature verification, correct storage and preparation of samples for despatch to the various departments within the laboratory or outsourced entities.
• Ensure recognised SOP’s and operational procedures are adhered to and quality control procedures are in place and documented for new or modified procedures along with identifying and reporting any quality issues and ensure corrective or preventative actions are carried out and completed to the root cause of the issue.
• Ensure that the return of chilly bins meets customer requirements.
• Ensure that the document filing/archiving system is maintained and files are archived on a regular basis.
• Maintain a clean and tidy work area and storage areas within the laboratory designated areas.
• Ensure that the Team Leader Customer is aware of any issues regarding customers’ samples or test requirements or task procedures.
• Reporting all customer complaints and concerns to the Team Leader Customer immediately and help resolve as directed.
• Ensure that all laboratory and regulatory quality assurance procedures are adhered to.
• Implement corrective and preventative actions in relation to quality assurance.
• Actively participate in all audits, internal and external.
• Participate and contribute to health and safety continuous improvement initiatives. Report all incidents, including near misses, whether or not these incidents involve actual consequences, ensure safe work practices are followed, and proactively promote safe behaviour and injury prevention. Participate in training and working safely including the proper use of safety equipment. Ensure safety at work is top priority.
• To uphold the integrity and professional reputation of both themselves and that of the laboratory and exercise professional judgement and seek advice from senior staff with difficult issues.
• Report all customer complaints or concerns to the Team Leader, Operations Manager or Quality Manager and take appropriate action.

Job Requirements

• Minimum Diploma in Science disciplines or equivalent
• 2 years of relevant working experience in commerical laboratories.
• Proficient in MS Office& Excel
• Good organization and communication skills
• Fresh graduate may apply