Customer Service Manager (Medical Devices/ 3PL/ East) Ref: GAS
2 weeks ago
Eastern Part of Singapore;Accessible from MRT Station
5 days’ work week
Opportunities for career advancement
Our client, an established logi..
- Eastern Part of Singapore;Accessible from MRT Station
- 5 days’ work week
- Opportunities for career advancement
Our client, an established logistics company providing services in Healthcare Logistics Transport Solutions, is seeking for a passionate and suitable candidate to join the team!
Job Responsibilities
- Responsible for all operational activities to the customers accounts (Medical Institutions/ Medical Devices)
- Manage a team of customer service personnel; provide guidance and support to the team to ensure quality service is provider to customers and key clients
- Represent the company as the main point of contact for clients; Manager both internal and external customers
- Work closely with clients to facilitate smooth operations and resolutions of any issues that arise
- Establish Service Key Performance; Conduct gap analysis, identify areas for improvements to improve service level, productivity to meet and/ or exceed customer’s satisfaction
- Manage the performance of the team and develop them for further development
- Lead and manage the implementation of any new projects
- Manage the P&L of assigned client/ customer accounts
- Other ad hoc duties as required
Job Requirements
- Minimum Degree in Business/ Supply Chain/ Logistics/ Industrial Engineering or equivalent
- Minimum 5 years of relevant experience, preferably in a healthcare logistics firm
- Proficient in SAP will be advantageous
- Strong knowledge of distribution, warehousing and logistics concepts
- Good interpersonal and communication skills
Interested and suitable candidates, please email your CV in MS Word to
[email protected]
Ammerline Lam Sze Yi
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