Key Responsibilities
1. Handle Customer Inquiries: Respond to customer queries via phone, email, or Whatapps chat regarding products, pricing, delivery and quality.
2. Resolve Customer Complaints: Address and resolve customer complaints related to food quality, safety, or
delivery issues.
3. Process Customer Orders: Assist with processing customer orders, including managing inventory, tracking
shipments, and resolving order discrepancies.
4. Provide Product Information: Offer information and support to customers about food products, ingredients, allergens, and nutritional content.
5. Collaborate with Production and Logistics Teams: Work with production and logistics teams to resolve
customer issues related to product availability, delivery, or quality.
Secondary Responsibilities
1. Maintain Customer Records: Update customer records and databases with accurate information, including
contact details, order history, and preferences.
2. Participate in Quality Assurance: Participate in quality assurance activities, such as product testing, to ensure
customer satisfaction and regulatory compliance.
3. Support New Product Launches: Assist with launching new food products, including providing customer
support, training, and product information.
4. Monitor Customer Feedback: Analyze customer feedback and complaints to identify trends and areas for
improvement.
Requirements
1. Food Safety Knowledge: Familiarity with food safety regulations, such as HACCP, GMP, and allergen
management.
2. Customer Service Skills: Excellent communication and problem-solving skills to provide exceptional customer
service.
3. Product Knowledge: Familiarity with food products, ingredients, and nutritional content.
4. Time Management: Ability to prioritize tasks, manage multiple customer inquiries, and meet deadlines.
5. Teamwork: Ability to collaborate with production, logistics, and quality assurance teams to resolve customer
issues.
Working Hours and Environment
1. Working Hours: Typical office hours, with occasional overtime to support peak production periods or
customer inquiries.
2. Work Environment: Office environment, with occasional visits to production facilities or warehouses.
Note that specific job scopes may vary depending on the company, industry, and specific role.
Interested applicants, please apply with your updated latest resume, stating your current and expected salary.
Singaporeans / Singapore PR and Malaysians are most welcome to apply.
