The essential responsibilities of the incumbent include:
- Respond to customers’ enquiries via the respective Customer Service touch points like hotline, email and social media
- Work with different departments within the organisation on service recovery for case closure at customer’s level
- Update and record the customers information via internal customer information system.
What we can develop in you:
- Learn to work with a variety of people
- Opportunity to cross sell products or services over the phone
- On-the-job training
- Career and self-development
To be successful in this role :
- Patience
- Good listening skills
- Problem-solving skills
- Firm and warm
- Ability to work under pressure
Attractive Benefits:
- Bi-Annual Performance Bonus
- Stay Healthy Incentive
- Unlimited Outpatient Medical
- Dental Vision Insurance
- Executive Health Screening
- Employee Discount
- Working in a 44 hours and 5 days work week roster
You may refer to https://www.courts.sg/careers for more information.
