We are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.
Responsibilities:
- Monitor enterprise IT networks and server systems
- Act as a single point of contact to customers/users, resolver groups, third party service providers and other departments
- Respond to hotline calls and e-mails within agreed timescales
- Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales
- Maintain documentation and comprehensive records of issues and problems
Requirements
- Diploma in Electronics Engineering, Information Technology, Computer Science, Computer Engineering or equivalent
- 1 to 2 years of working experience.
- Strong teamwork and communication skills
- Excellent customer service skills
- Prior experience in Network Operations Centre (NOC) environment preferred but not required
