Total 27 job vacancies by Evo Outsourcing Solutions Pte. Ltd.

Responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Skills/Requirement

• Minimum of ITE, 'O' levels. Open to consider Entry Level agents/officers ( training will be provided )
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Job Description

• Handle inbound calls for client account servicing, product inquiries, and helpdesk support.
• Follow through on case handling and maintain compliance with confidentiality standards.
• Overtime may be required based on workload.

Job Requirements

• Minimum education of ITE or 'O' levels;. Experience in call centers, banking, or customer service is a plus.
• Positive mindset, strong communication skills, and ability to work well in a fast-paced environment.
• Must be comfortable with shift work, including weekends and holidays.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

Job Responsibilities:-

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner;
• Ability to understand customers’ needs and provide appropriate solutions and attention;
• Identify cross-sell opportunities during customer interaction;
• Consistently deliver quality service to our customers to achieve total customer satisfaction;
• Solicit customers feedback and identify problem trends for improvement actions.

Job Requirement:-

• Minimum of ITE, 'O' levels and above (training will be provided);
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be advantages;
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service;
• Good analytical skills; passion for working and is good in working with numbers;
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment;
• Passion for working, responsible and with good working attitude;
• Proficient in PC skills including MS Office applications;
• Ability to work on staggered/rotational shifts including alternate weekends and Public Holidays to support 24x7 Contact Centre service operations.

Job Purpose:
Support policyholders and Financial Representatives by resolving policy-related issues.

Key Responsibilities:

• Address walk-in queries for Life/General Insurance policies and follow up on unresolved issues.
• Handle feedback, appeals, and minor complaints, ensuring timely resolution.
• Provide excellent customer service and adhere to regulatory standards.
• Assist other service touchpoints like Digital Communications and Call Centres as needed.
• Rotate among Service Centres and complete tasks assigned by the Section Head.

Requirements:

• GCE 'A' Level, Diploma, or Degree; insurance certifications (e.g., BCP, PGI) preferred.
• 1-2 years of customer service experience, ideally in insurance or banking.
• Strong customer focus, integrity, and ability to work independently.
• Proficiency in Microsoft Office.

Responsibilities

• Provide technical expertise on analyzing and providing best solution on complex technical issues in timely and efficiently;

• Engage with various teams on resolution and maintain effective communication between stakeholders;

• Manage vendor performance through service level management;

• Enhance existing support process to maintain/improve service level and quality;

Skills/Requirement

• Up to 5 years of IT experience & 3+ Years on Channels and Payment applications in banking/financial services industry.

• Knowledge on G3 and SWIFTalliance is preferred.

• Possess good knowledge on 3 tiers-architecture application to:

Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.

• Support day-to-day IT operations – production issue resolution.

• Analyse issue raised by users or reported by monitoring system.

• Perform impact analysis and suggest workaround solution for service recovery.

Key Responsibilities:

Design and develop scalable, multi-tiered applications that meet client requirements.

Optimize application performance, quality, and responsiveness.

Collaborate closely with clients and internal teams to define, design, and implement new features.

Identify and resolve application bottlenecks and bugs to enhance overall performance.

Uphold high standards of code quality and best practices.

Conduct thorough code reviews, both self and peer-based, following established criteria.

Estimate effort and time required for individual features.

Develop and maintain comprehensive technical and functional documentation.

Required Skills and Knowledge:

Framework & Language Proficiency:

- .NET Framework 4.5 and above

- C# (5.0/6.0) with expertise in threading, asynchronous programming, and generics

- Database programming with ADO.NET, ODP.NET, Entity Framework, and LINQ

- Proficiency in ASP.NET Web API for RESTful services

Front-End Technologies:

- HTML5, jQuery, CSS, and Bootstrap

System Design & Architecture:

- Strong understanding of Object-Oriented Programming (OOP) and Design Patterns

- Knowledge of complex design patterns, system decomposition, and abstract concepts

Application Development Tools:

- Windows Service

- Windows Communication Foundation (WCF)

- Windows Workflow Foundation (WWF)

Testing & Quality Assurance:

- Unit testing and experience with Test-Driven Development (TDD)

- Familiarity with C# best practices and code review processes

Communication & Documentation:

- Excellent written and verbal communication skills

- Strong documentation skills to support project requirements and processes

Additional Qualities:

- Self-starter with the ability to work independently and as part of a team

- Quick learner with a proactive attitude

- Experience in application security

Preferred Qualifications (Added Advantages):

Experience with TFS-based DevOps

Knowledge of ASP.NET MVC 5 and ASP.NET Core

Exposure to Identity and Access Management (IAM) domain

Educational & Experience Requirements:

Bachelor’s degree or higher in Computer Science, Engineering, or related field.

7 to 12 years of relevant experience in .NET development and application design.

Responsibilities

• Responsible for availability, incident, problem and capacity management for the applications in scope

• Response and resolve incidents, problem and user queries through proper analysis

• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

• Drive technical remediation in line with agreed non-functional requirements

• Evidence continual service improvement of processes and tasks (via automation)

• Ensures essential process / procedures are followed and contribute to defining standards.

• Coach and be receptive to coaching to uplift the team’s and your individual knowledge

• Communicate complex technical issues to business users in a language they understand

• Contribute in effective knowledge management best practices within team and organization

• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Skills/Requirement

Education:

• Bachelors’ Degree in Computer Science or related field.

• At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

• Strong team player. Flexible and being able to manage time effectively.

• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

• Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

• Strong understanding of ITIL methodology

Responsibilities

• Provide 24x7 production support onsite / offsite.

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

• Follow up on defect and incident closure and meet incident closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Make sure system availability as per respective agreed SLA

• Support EOD batch run

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project / development team before enhancement release

• Ensure application documentation is properly updated for each production release

Skills/Requirement

Requirements:

• Education:

• Bachelor’s degree in computer science or related field.

• Min 4 years of hands-on experience in, Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, CTRL+M technology related supported applications.

• Hands-on experience in IT Operations/Production support L2/L3.

• Experience in ITIL process and tools like Splunk, Control-M is a plus.

• Strong analytical & trouble shooting skills required.

• Experience in Disaster Recovery planning and test execution.

• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.

• Experience working in financial services industry supporting mission critical applications is a big plus.

Summary

Seeking a detail-oriented, motivated planner with a strong background in parts planning and purchasing in a mix product of high-volume environment. This role manages supply, planning, procurement, and performance for one or more product lines, coordinating across teams to meet demand and supply objectives.

Job Responsibilities:

• Execute and optimize supply plans; update planning system data, manage product lifecycle, and address Engineering Change Requests;
• Oversee key metrics (backlog, fill rate, inventory turn, etc.) and analyze forecasts to develop weekly supply plans;
• Address product backlogs and fill rates, working cross-functionally to resolve issues;
• Manage procurement, repair cycles, supplier communication, and ensure order reconciliation;
• Identify and implement system enhancements in collaboration with stakeholders and IT.

Job Requirements:

• Bachelor’s degree or equivalent experience required;
• 3+ years in supply/demand planning, supplier management, and ERP systems;
• Knowledge of supply chain best practices, strong analytical and leadership skills;
• Effective communication, influencing, and negotiation skills within matrix organizations;
• Strategic and tactical thinking, attention to detail, and strong numerical skills;
• Proven cross-functional collaboration in fast-paced environments;
• Excel proficiency; experience with Business Objects, Tableau, or similar reporting tools is a plus.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

• At least 3 months Experience in working with Java J2EE applications.
• Knowledge in Unix commands, SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn.
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Need to have eagerness to learn and perform with commitment.
• Open to consider entry level engineers.

Responsibilities

· Perform daily health check to ensure the system is running as per schedule.

· Monitor the jobs and recover the job if there is any job failure.

· Understand the application architecture and ensure IT disaster recovery plan is tested regularly for effectiveness.

· Work with vendor in supporting day-to-day operations, investigate issues and to perform service recovery if any production incident.

· Conduct regular meetings with vendors to Work with vendors on any fix implementation, supporting end-to-end testing etc.

· Perform regular application review and to ensure compliance.

· Have a good understanding of the interfaces for the supported applications, provide impact analysis to the upstream/downstream should there be any incident arise or changes going to make.

· Monitor, manage and improve the efficiency of application services.

· Perform Root Cause Analysis and identify areas for review and for improvement. Responsible for handling Change Management, and capable to communicate with different work groups within IT and BU/Operations / vendors on issue reported.

Skills/Requirement

· Minimum 5 years Backoffice Application Support Experience on Local/Foreign Exchanges for Equity markets.

· Sound knowledge of Financial Markets products and Order Management Flows.

· Ability to work under pressure and deliver excellent results.

· Preferably to have application knowledge on NovaCAS, Margin and Control-m.

· Proven experience as a Technical Lead or similar role in margin migration projects.

· Strong knowledge of Security house, margin systems, processes, and technologies.

· Preferably have knowledge in supporting Windows, Unix, and Oracle systems.

· Deep Knowledge of Unix scripting, Control M Scheduler, crystal reports, PLSQL and SQL language with common database platforms such as SQL Server and Oracle

· Knowledge and experience with DevOps practice and tools (JIRA, Bitbucket, Confluence, Junit, and Jenkins etc.) is a plus.

Responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Skills/Requirement

• Minimum of ITE, 'O' levels. Open to consider Entry Level agents/officers ( training will be provided )
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Skills/Requirement

• Minimum of ITE, 'O' levels. Open to consider Entry Level agents/officers ( training will be provided )
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.

Responsibilities

• Responsible to handle coverage support and provide permanent solution / workaround depending on the nature of issue.

• Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

• Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

• Perform deployment & release management activities.

• Collaborate with development squad to provide insights for defect fix by providing analysis performed.

Skills/Requirement

• 1 + years of relevant experience.

• Basic understanding of Java and coding.

• Able to work with UNIX system, with understanding in bash/shell scripts.

• Experience with Java, Springs and Hibernate

• Experience in Agile Development and Agile Delivery

We regret to inform that only shortlisted candidates will be contacted.

Responsibilities

• Responsible to handle coverage support and provide permanent solution / workaround depending on the nature of issue.

• Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

• Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

• Perform deployment & release management activities.

• Collaborate with development squad to provide insights for defect fix by providing analysis performed.

Skills/Requirement

• 3 + years of relevant experience.

• Basic understanding of Java and coding.

• Able to work with UNIX system, with understanding in bash/shell scripts.

• Experience with Java, Springs and Hibernate

• Experience in Agile Development and Agile Delivery

We regret to inform that only shortlisted candidates will be contacted.

Responsibilities

· Collate best practices/common errors

· Maintain FAQ on Sharepoint

· Download data from various systems eg CRM, R2Web & FINIQ

· Run Power Query & Macro to generate daily SPI

· Assist sales staff to access client info (might need to work on weekends based on requirement)

· Other ad-hoc duties as assigned by supervisor

Skills/Requirement

· Minimum Diploma Holder

· At least 1 year’s experiences is preferable but not a must

· Independent, self-motivated and a good team player

· Proficient in MS Office Applications especially MS Excel

· Excellent time management skills and prioritize workloads within tight deadlines

· Good communication and interpersonal skills

Responsibilities

· Supporting Sales Team with ongoing existing customer compliance list requirements such as KYC, Supplier Due Diligence Compliance list, Supplier sustainability compliance, Supplier onboarding documents and Supplier Finance statements.

· Supporting Sales Team for RFP & RFI responses, working with internal stakeholders for technical and compliance matters.

· Follow up with customers’ request to support the AE on One time charge, Custom part Labour installation and material requests.

· Follow up with customers’ request to support the AE including budgetary quotation (especially basic services like interconnections).

· Supporting Sales Team on coordination and following up on termination and renewal request.

· Supporting Sales Team with SFDC usage leading to the generation of Sales Order Forms.

Skills/Requirement

• Post-secondary or equivalent qualification, preferably in IT/Technology related field.
• 3+ years of experience in Sales Admin / Quote Support, preferably in IT/Telco/Data Center industries.
• Salesforce, Excel and Power Point knowledge and experience is required.
• Able to handle urgencies and be adaptive in a fast-paced environment.

• At least 3 months Experience in working with Java J2EE applications.
• Knowledge in Unix commands, SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn.
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Need to have eagerness to learn and perform with commitment.
• Open to consider entry level engineers.

1. Shift Timing (Rotational Basis)

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

2. Need to support including night shift, weekends, and public holidays

Responsibilities

· Attend to enquiries and requests via calls and live chat in a professional and prompt manner;

· Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;

· Ensure effective and timely follow-up as promised to customers;

· Manage customer complaints and feedback with a good closure;

· Perform additional or overtime duties during operational exigencies when required; and

· Assist with ad-hoc initiatives/projects as delegated by Management.

·

Skills/Requirement

· Diploma/ Degree holder from recognized institution;

· Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;

· Comfortable conversing with customers from all walks of life;

· Ability to communicate via online chat in a professional manner;

· A team player with good writing, interpersonal and communication skills;

· An individual who possesses a pleasant and cheerful disposition; and

· Relevant insurance certification will be an advantage.

Job Description:-

• Attend to enquiries and requests via calls and live chat in a professional and prompt manner;
• Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;
• Ensure effective and timely follow-up as promised to customers;
• Manage customer complaints and feedback with a good closure;
• Perform additional or overtime duties during operational exigencies when required; and
• Assist with ad-hoc initiatives/projects as assigned.

Skills/Requirement:-

• Min. Diploma and above from recognized institutions;
• 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;
• Comfortable conversing with customers from all walks of life;
• Ability to communicate via online chat in a professional manner;
• A team player with good writing, interpersonal and communication skills;
• An individual who possesses a pleasant and cheerful disposition; and
• Relevant insurance certification will be an advantage.

Responsibilities

• Check Policy Contracts to prepare for mailing to policyholders
• Process billings, collections and payments of policy premiums
• Data Entry / Amendments for insurance applications
• Daily retrieval & sorting of documents at mailroom
• Ensure department KPIs are achieved for policy delivery and processing
• Manage and ensure sufficiency of stationery required for policy processing
• Sending of emails to intermediaries informing of outstanding requirements/ actions for assessment and policy inception.
• Ad-hoc administrative tasks/projects to support business operations

Skills/Requirement

• Diploma with at least 1 years’ working experience, preferably in Life Insurance businesses
• Good team player with an eye to details & ability to work under pressure

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned.

Skills/Requirement

• Preferably ’A’ Levels or Diploma holder with relevant working experience.

• Good interpersonal and communication skills.

• Meticulous and detailed-oriented.

• High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team."

Responsibilities

· Attend to enquiries and requests via calls and live chat in a professional and prompt manner;

· Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;

· Ensure effective and timely follow-up as promised to customers;

· Manage customer complaints and feedback with a good closure;

· Perform additional or overtime duties during operational exigencies when required; and

· Assist with ad-hoc initiatives/projects as delegated by Management.

·

Skills/Requirement

· Diploma/ Degree holder from recognized institution;

· Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;

· Comfortable conversing with customers from all walks of life;

· Ability to communicate via online chat in a professional manner;

· A team player with good writing, interpersonal and communication skills;

· An individual who possesses a pleasant and cheerful disposition; and

· Relevant insurance certification will be an advantage.

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned.

Skills/Requirement

• Preferably ’A’ Levels or Diploma holder with relevant working experience.

• Good interpersonal and communication skills.

• Meticulous and detailed-oriented.

• High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team."

Responsibilities

· Collate best practices/common errors

· Maintain FAQ on Sharepoint

· Download data from various systems eg CRM, R2Web & FINIQ

· Run Power Query & Macro to generate daily SPI

· Assist sales staff to access client info (might need to work on weekends based on requirement)

· Other ad-hoc duties as assigned by supervisor

Skills/Requirement

· Minimum Diploma Holder

· At least 1 year’s experiences is preferable but not a must

· Independent, self-motivated and a good team player

· Proficient in MS Office Applications especially MS Excel

· Excellent time management skills and prioritize workloads within tight deadlines

· Good communication and interpersonal skills