Total 12 job vacancies by Kris Infotech Pte. Ltd.

Job Description:

The Hypervisor, Storage, and Backup Lead is responsible for managing, maintaining, and optimizing the client’s virtual infrastructure, storage systems, and data backup solutions.

Key Responsibilities
1. Hypervisor Management:
a. Design, implement, and maintain virtual infrastructure using hypervisor technologies such as VMware or Oracle Linux Virtualization Manager (OLVM).
b. Monitor and optimize virtual machine performance, resource allocation, and utilization.
c. Ensure high availability and reliability of the virtual infrastructure through proactive maintenance and monitoring.
d. Manage and resolve incidents and problems related to the virtual environment.

2. Storage Management:
a. Oversee the administration of storage systems, such as SAN and NAS.
b. Perform regular storage health/utilization checks and recommend optimization.
c. Ensure sufficient capacity for application/infrastructure needs across storage systems.
d. Manage and resolve incidents and problems related to the storage systems.

3. Backup Management:
a. Manage backup solution for client’s environment.
b. Monitor backup schedules, ensuring successful completion and addressing any failures.
c. Ensure compliance with data retention policies and regulations.
d. Manage and resolve incidents and problems related to the backup solution.

4. Documentation and Reporting:
a. Maintain documentation of virtual environments, storage configurations, and backup procedures.
b. Generate regular reports on system performance, capacity planning, and backup status.
c. Prepare Root Cause Analysis report for high severity incidents.
d. Escalate to vendor when necessary for incident resolution.

Requirements:

Prior experience to operate (not limited to managing team/solution architect) at minimum the following:

1. Hypervisor – VMware & Oracle VM
2. Storage – HPE Storage (3Par) and SAN Switches
3. Backup – Veritas NetBackup
Additionally – this is an operations role, the candidate is expected to be working on shift hours.

Job Description:

• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
• You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery
• Excellence with advanced proficiency in each.
• Oversee the day-to-day operations of the service delivery team.
• Ensure timely delivery of services and maintain high levels of customer satisfaction.
• Manage the team's performance and provide guidance and support as needed.
• Collaborate with other teams to ensure seamless integration of service delivery solutions

Requirements:

Mandatory skillset:

1. Communication Skill

2. Troubleshooting and Analysis Skill

3. Manage a team of > 5 people before

Job Description:

• As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide L1 and L2 support for both the Asian Region and the World.
• Build a new platform to interconnect investors, lenders and clients on syndicated markets
• Build a digital platform for company clients and investors
• Manage large lender pool deal, different loan format, institutional investors and multi-product
• Increasing agility lead by more focused and structured transactions
• Implement solution aligned with regulatory requirements (Basel IV, IFRS 9).

Scope of Work

• Manages user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context.
• Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions
• Escalates issues if need be, but remains the main point of contact for the user
• Pushes for sustainable resolutions and sustain knowledge management
  In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
• Contributes to major incident reports and post-mortems when required
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
• Keeps the support documentation up-to-date
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and company stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Requirements:

• Needs functional banking experience in cash payments / trade and loans.
• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managed Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
  Functional knowledge of similar kinds
• The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry

Job Description:

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Requirements:

Key Skills

• Candidates should have (5-7) years of experience in Production Support of financial systems.
• Master degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• Candidates should have ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution like ITRS Geneos is an advantage
• Good knowledge of Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious
  

Other Professional Skills and Mindset

• Strong passion for production support and resiliency.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt in a dynamic software development environment.
• Excellent problem-solving and analytical skills.
• Effective communication skills and ability to work collaboratively in a team.
• Excellent Aptitude, Curious to learn and inquisitiveness.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

Education Requirements

• Intermediate level (minimum 4 to 7 years)
• Master’s degree in relevant specialties

Job Description:

As a Technology OpS Support Practitioner, you will help to manage the as the L1 Support Lead for the overall project, overseeing the roles and responsibilities below

- Oversight and management of Operation JIRA support tickets coming in for the system
- Leading the handling of support tickets to help resolve issues with users. Driving the patching of data within SQL in the application for ticket resolution
- Communicating directly with users to help resolve their issues
- Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets

Requirements:

• Security clearance is required before onboarding

Job Description:

• Responsible for overseeing the day-to-day operations of the service delivery team.
• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
• You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each.
• Oversee the day-to-day operations of the service delivery team.
• Ensure timely delivery of services and maintain high levels of customer satisfaction.
• Manage the team's performance and provide guidance and support as needed.
• Collaborate with other teams to ensure seamless integration of service delivery solutions.

Requirements:

• Primary Skill: Service Delivery (operations)

Mandatory skillset:

1. Communication Skill

2. Troubleshooting and Analysis Skill

3. Manage a team of > 5 people before

Job Description:

• Manages user requests & incidents in a timely manner.
• Prioritizes User requests based on their urgency, their criticality and their context.
• Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
• Ensures Daily support tasks.
• Ensures sanity checks are performed (morning, evening) and on-calls duty.
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
• Pushes for sustainable resolutions and sustain knowledge management.
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required.
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date.
• Acts as the IT Run preferred communication channel with all stakeholders.
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
• Incident communication.
• Problem follow-up.
• Transversal coordination of key initiatives.
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Requirements:

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills.
• Ability to multi task and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managed Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Functional knowledge of similar kinds.
• The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry (is a plus).

Job Description:

• Analyze an organization and design its processes and systems, assessing the business model and its integration with technology.
• Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.
• Provide day-to-day support for Telecom Business Support Systems (BSS) applications, monitor system performance, monitor system performance, troubleshooting, coordinate with technical teams for timely resolution
  primary point of contact for clients regarding production support issues, manage client expectations effectively.
• Document and track production issues, providing detailed reports and ensuring proper escalation when necessary.
• Gather and analyze business requirements, translating them into technical specifications for development teams.
• Work closely with stakeholders to understand business processes and identify areas for improvement.

Requirements:

• 3+ years of experience in a production support or business analyst role within the telecommunications industry.
• In-depth knowledge of telecommunications BSS, including CRM, billing, order management, and revenue management systems.
• Proven experience with incident management, change management, and root cause analysis in a production environment.
• Proficiency in SQL and database management specific to BSS applications.
• Familiarity with BSS monitoring tools and incident management systems.
  Knowledge of ITIL processes and practices is highly desirable.

Job Description:

• 7+ years of experience with ServiceNow
• Proficient in javascripting (can write server side / client side scripts)
• Can understand and modify Service Portal related changes (good understanding of angular js)
• Experience on ITSM/ITOM/ITAM/Service portal/ATF
• Integration experience (via API or any other connectors)

Job Description:

• Support the Customer Service team and coordinate to deliver a high-quality customer experience, particularly from the service/repair perspective.
• Collaborate closely with Engineers to ensure seamless coordination and resolution of customer issues.
• Maintain accurate management of parts usage and inventory as required, providing real- time feedback on any service delays.
• Prepare and submit daily/weekly reports detailing products and customers serviced.
• Handle invoicing processing to vendors/suppliers, as well as the processing of customer returns and refunds.
• Adhere to any other reporting protocols required.

Requirements:

• 1.5-2 years of experience in an administrative role, preferably within a retail environment.
• High level of customer service orientation, demonstrating a genuine desire to help or serve others and consistently exceeding their needs and expectations.
• Proficiency in MS Excel, Access, and data management is essential.
• Advanced computer literacy, including intermediate-level experience with Microsoft Office, SAP, and Ariba.
• Meticulous attention to detail.
• Proven ability to establish and maintain strong relationships with individuals at all levels of a business.
• Knowledge of Dyson products would be highly advantageous.

Job Description:

• As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.
• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
• You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each.
• Oversee the day-to-day operations of the service delivery team Ensure timely delivery of services and maintain high levels of customer satisfaction.
• Manage the team's performance and provide guidance and support as needed.
• Collaborate with other teams to ensure seamless integration of service delivery solutions.

Requirements:

1. Communication Skill
2. Troubleshooting and Analysis Skill
3. Manage a team of > 5 people before

Job Description

• As an Entry-Level Infra Tech Support Practitioner, you will be responsible for the day-to-day IT Infrastructure Operations.
• You will be required to provide support to the team and ensure that the IT infrastructure is running smoothly.
• Your primary skill in IT Infrastructure Operations will be utilized to ensure that the project is completed successfully.
• Provide technical support for IT infrastructure operations.
• Ensure that the IT infrastructure is running smoothly.
• Collaborate with the team to ensure that the project is completed successfully.
• Troubleshoot and resolve any issues that arise during the project.
• Ensure that all work is completed within the project timeline.

Requirements:

Top 3 Mandatory skills:

1. IT Cloud Infrastructure Operations.

2. Full Stack experience (NodeJS, ReactJS).

3. AWS Cloud administrative skills, AWS Developer associate or AWS Administrator SysOps certified.

Other Skills Requirements:

1. Service management

2. DevOps pipeline understanding

3. System integration background

4. Incident Management

5. Problem Management Skills which are good to have / optional

6. CAT2 clearance is required before onboard.