Customer Service Manager (Full time)
10 months ago
LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candid..
LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.
Job Responsibility
Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:
- Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
- Assist in student enrolments (enquiries, assessments, registration, etc.)
- Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
- Record keeping
- Establishing excellent rapport with parents, children and teachers
- Responsible for maintaining brand standards (image and presentation, safety and hygiene)
- Ensuring a positive and nurturing learning environment
- Training will be provided
- Proficient in standard English (required)
- Customer-oriented (required)
- Bilingualism is an advantage
- 5-day work week
- Able to start work immediately
- Location: East, Central & North East
Desired Skills and Experience
Microsoft Excel, Administrative Work, Interpersonal Skills, Administration, Data Entry, Communication Skills, Administrative Support, Customer Satisfaction, Team Player, Customer Service, Scheduling, Able To Work Independently
Only short-listed candidates will be contacted for an interview.
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