Looking for a role that will have a meaningful impact on the IT processes? We are looking for an individual to oversee the Asia IT operations.
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
The opportunity:
We are looking for an IT support resource to provide local support for our offices in Asia. The role will be based in our Singapore office and will provide technical assistance to our staff and act as a liaison between the regional offices and the global IT service functions based in the USA and UK. You will be responsible for triaging and troubleshooting IT problems, installing, and maintaining various IT systems and devices, as well as providing basic training and guidance on IT best practices. As a member of the global IT team you will work closely with colleagues in the USA & UK to ensure alignment and consistency of IT policies and procedures but will need to work with minimal supervision on a day-to-day basis.
What you’ll be doing:
- Provide first and second level IT support to staff via phone, email, or remote access
- Diagnose and resolve hardware and software issues, such as network connectivity, printer problems, laptop issues, virus infections, etc.
- Install, configure, and update IT equipment, such as laptops, tablets, smartphones, etc.
- Assist with IT projects, such as system upgrades, migrations, rollouts, etc.
- Document IT incidents, requests, and solutions in the IT service management system
- Monitor and report on IT performance and security issues
- Provide basic training and educate local staff on IT systems and applications
- Follow and enforce IT policies and procedures, such as password management, data protection, etc.
- Collaborate with the global IT team and external vendors to ensure IT service quality and continuity
Our must-haves:
- Hold a diploma or degree in IT or computer science or equivalent experience.
- Be proficient in English (written and spoken)
- With at least 3 years of experience in IT support or administration
- Have strong knowledge of MS Windows, Microsoft Office, and common IT applications
- Have basic familiarity with network, server, cloud, and security technologies
- Ability to troubleshoot and solve IT problems independently and efficiently
- Excellent communication and interpersonal skills
- Customer-oriented and service-minded attitude
- Willingness to learn new IT skills and technologies
- Flexibility to work on different IT tasks and projects concurrently.
- Availability to occasionally work on-call and outside office hours when needed
- Prior experience of ServiceNow, JIRA and Confluence would be beneficial.
- Prior experience of working in a global organisation across time zones
Who we are:
Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
Markel operates throughout the Asia Pacific region from its regional hub in Singapore and from offices in Hong Kong, China, India, Malaysia, Dubai and Australia. Our teams operate as part of Markel’s Wholesale division, working together towards our goal to be one of the world’s best speciality insurers. We work collaboratively both within Wholesale and across the wider Markel organisation, and because we work as one, we are able to create the best solutions possible for our clients, and provide exceptional development opportunities for our staff.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
What’s in it for you?
- A great starting salary plus annual bonus & strong benefits package…
- 25 days paid holidays, with the opportunity to buy/sell extra leave
- Private medical and dental cover, life assurance, travel insurance cover as well as other great benefits on offer
- There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
